Re: No sympathy whatsoever.
That sort of thing costs extra. And there's no good reason why computer systems shouldn't just work, forever, perfectly. Like the Sun keeps shining each morning. After all, the underlying physical circuitry doing the computations is highly reliable. All that's required is that the software be written correctly, once, the first time.
Now, hard drives have moving parts, though, so one does have to allow for them failing. Trouble is that vendors have failed to offer an inexpensive, easy, and convenient method of backup. This is why desktop computers don't routinely come with tape drives for which the tapes have a capacity even close to a terabyte so you could do a complete backup to a handful of them.