Children of the Resolution
There was one user who requested a bigger monitor via the helldesk. We needed manager auth, and said manager presented the OK. At which point it comes to desktop support.
It was fulfilled basically, and this sorry agent here was the desktop munchkin who took it to her. Lo and behold, she takes a look at her new 19" monitor: it's too small.
I beg your what, ma'am?
It's too small!
Us gents never like hearing that from a female, especially one quite fetching, so I asked her to explain the how, why, while I prepared the usual embarrassed defence of 'I think you'll find it's bigger than average' and 'well, it's cold in the storeroom'
Turns out, groan... She couldn't see the text. It was too small and blurry. I whacked up the text size in Windows and she was happier and said she'd give it a whirl.
Ambled by a week or so later, and she had the resolution at a garish 800x600 or similar. I was having palpitations. I politely enquired wtf and, satisfied and smug, she explained:
I can see it properly now! The text isn't blurry anymore!... (she looks at me and whispers:) I didn't want to use my new glasses in the office....