@Harry et al
>Almost nothing on a network should involve *any* effort,
>once the appropriate software has been put in place.
Ah! The powerpoint school of design. Anything is easy if you put it on a powerpoint slide. The real trick is doing it in the concrete world where software licenses cost many millions of pounds a year(!)
It might suprise you to know that all the network operators already have very detailed monitoring in place. It might also suprise you, that most (probably all) already collect this data and plug it onto a map for their call centre staff to use, including outages and planned works.
The coverage map is only an estimate based on predicted coverage. This coverage is impacted by many different factors, i.e. time of year, type of building, weather conditions, height of trees, amount of traffic etc.
A network might receive many *Millions* of alarms from it's thousands of network elements every day, so which ones impact the customer and which ones are irrelevant? Alarm correlation and impact assessment is not always correct, so high priority/customer impacting alarms can get lost amongst all the other millions of tedious alarms.
So, in principle, all that you need to do is plug a rough guess of coverage into a web application which uses a not complete view of network impacting faults, in such a way that the customer thinks they have a perfect view of such a complex environment. We've all seen the Hollywood movies whereby the good guys can can track a mobile to a specific GPS co-ordinate all in 20 seconds from anywhere in the world haven't we? :)
The question is : "Why do they not make this information visible to the public?"
The answer to that question is evident in the 9 out of 10 responses to this story : "the checker says I have good coverage, but I only get a signal if I hang out of my bathroom window..." I suggest that the Marketing Dept won this argument with technical...
It's so much easier in powerpoint isn't it? :)
Oh, and Paris, because it looks simple on the outside, but is much more complicated on the inside.....