Re: Secretaries at universities...
Amen Brother Joe! Our university department secretary was a gem at taking care of (often pissy) students. Many times I would have quit out of frustration if not for her; I owe her my PhD. .
I made up a walnut plaque inscribe "Surrogate Mother of the Year Award" that had scissors cutting red tape. All the other grad students jumped at the chance to chip in to buy a cake and throw a little party for her.
Here's to you Jean Sanford. May you be treated as well as you treated us students.