Good day to say this.
Nice to see BTO saying this.
Pitty it was on our 2nd appointment day for a pstn install.
Last thursday the engineer didn't show, and reported that we refused access to the site.
Security have no record of the engineer even showing up at the site.
Today I got an sms at 0709 saying an engineer will be allocated.
0906 I got an sms saying an engineer called Malcom was allocated, and his phone number was included and that he would ring me before work started.
At 0927, I got an SMS to say the engineer was enroute.
At 1011, I got an email from my provider to say the engineer had canceled the appointment.
Chasing it, "the engineer wasn't provided contact details to call".Job has my number in the notes, ISP could ring me on it, Openreach could SMS me on it, but the engineer apparently can't use a telephone.
And we've been charged £60 a call out for "missed appointments"