I'm unfortunately a customer of TalkTalk for pretty much all their services (ignoring their mobile phone offerings)
All things considered, I haven't had a single issue with them that hadn't been resolved quickly for the 3/4 years I've been a customer.
This all changed when I needed to move house, taking TalkTalk with me. Initial engineer visit came and set it up, all was well for around 6 hours. Used it the next day and nothing working, my phone line had changed it's allocated number, no sync on my router, nothing.
Thus started the FOUR MONTH wait to actually get it fixed, several "technical" calls of which I was basically telling them to do their job and what to do, which of course they ignored, a complaint to CEDR because of course you can't got through the proper Comms Ombudsman. A settlement fee for compensation, then another month waiting for it to actually be fixed.
Needless to say I will be cancelling my contract as soon as I'm able to after this fiasco. So I'm probably part of the statistics up above!
Biting the hand that feeds IT
