* Posts by Mvdb

3 publicly visible posts • joined 30 May 2017

BA IT systems failure: Uninterruptible Power Supply was interrupted

Mvdb

I am not sure why most of the comments and the UK press are so negative on BA. I am from the Netherlands and just want to know what happened. Reading a lot of nonsense in the newspapers.

Human error based on a single source. Denied by the contracor. Does any newspaper check facts or they do not care and just publish?

There are many documented failures of power in datacenters. So BA is certainly not alone. An overview here http://up2v.nl/2017/06/02/datacenter-complete-power-failures/

And a detailed post about what went wrong here. Hope someone will learn from it

http://up2v.nl/2017/05/29/what-went-wrong-in-british-airways-datacenter/

BA's 'global IT system failure' was due to 'power surge'

Mvdb

Another update to my reconstruction of what went wrong:

An UPS in one of BA London datacenters failed for some reason. As a result, systems went down. Power was restored within minutes however not gradually. As a result a power surge happened which damaged servers and networking equipment. This resulted in many systems down and Enterprise Service Bus.

http://up2v.nl/2017/05/29/what-went-wrong-in-british-airways-datacenter/

Big question: why wasn't a failover to the other datacenter initiated?

Mvdb

A summary of what went wrong inside the BA datacenter here.

http://up2v.nl/2017/05/29/what-went-wrong-in-british-airways-datacenter/

I hope BA wil make public the root cause so the world can learn from it. I however doubt BA will indeed do this.