Capita just keep giving...
So now I get an e-mail from Capita's Chief Executive Andy Parker - who in March announced he was leaving Capita:
"I am very sorry for the service experience and difficulties you have had in accessing the Teachers Pensions website. The system issues that recently impacted Teachers Pensions were caused by a failure of the power to re-instate cleanly back from our emergency generator which had been operating as required in one of our data centres following a power outage in the local area, this then caused damage across connectivity and other elements requiring replacement and recovery of systems. Our IT team have worked continuously since the incident with full support from Capita’s senior management to fix the issue and restore all Teacher Pensions services as safely as possible. Our number one priority was to ensure payment systems were enabled to process payments to teachers and this was successfully restored to ensure all payments due to members were made as expected. Our attention then moved to ensure that the website and other services were restored. All services are now restored and functioning satisfactorally [sic].
Please rest assured that all personal data and records were safe and secure at all times throughout this incident. We are undertaking a full investigation of the incident and its root cause, and we will identify any further remedial actions that need to be taken to mitigate any re-occurance [sic].
I have passed on your comments regarding the customer service you experienced and I have asked the business to ensure that lessons are learnt from this and remedial actions taken to ensure customer service is delivered to the highest level at all times.
Now this would be reassuring but for one minor detail (and a few typos) - I'm not a member of the Teachers Pension scheme!! Just a lowly member of one of the other lesser pension schemes "managed" by Capita. Perhaps Mr Parker was distracted by a bee in his garden?