Posts by tandyuk

Re: SQL database failure with no backups

We use(d) 186k for our PSTN services.

Initially I read this and thought 'yeah right', however there may be some truth behind this.

The 186k portal is up and running, which is where we would place orders etc, but when trying to drill into an existing order, we get the following error:

Warning: mysql_connect(): Connection timed out in /srv/www/htdocs/portal/edit_orders.php on line 89

Could not connect to radius accounting database lauren.186k.co.uk: Connection timed out

If they lost their radius database, this would explain the total dropout of all DSL services, as this is more than likely the same database used for connection authentication.

I only found out about these problems by chance yesterday, as I tried to call 186k to ask a question before placing a new PSTN order.

We, like others, have had no contact from them about the current issues, and have been unable to contact 186k on any of the numbers we have for them (Direct line to support, Accounts, etc etc).

We've also had no response to any of the emails sent to either their help@ support@ addresses, as well as ones sent directly to their management.

We are currently migrating all PSTN services away as a precaution, and given the complete lack of contact, I would suggest others do the same!

186k: If there are no problems with ongoing PSTN or other service provisions, you only have yourselves, and your lack of communication, to blame for the current exodus of customers you must be experiencing.

Keeping your customers in the loop goes a long way to keeping them happy!