* Posts by Mongrel

60 posts • joined 17 Nov 2016


Hold horror stories: Chief, we've got a f*cking idiot on line 1. Oh, you heard all that


Re: "despite me being very reasonable"

Sounds like another super entitled customer who doesn't understand the problem.

Moaning that there aren't enough people aren't answering phones is something that the support desk is well aware of, generally they're not the people who have any say in the decision.

Trying to short circuit by going to sales is just entitled "I'm too important to get in the queue with everyone else!!"

Trying to swamp their incoming lines is a serious dick move that helps absolutely no-one.


Working support for 2nd worse UK computer builder, acting as Team Lead;

I once told an agent that the customer should get a a "...proper F***ing ISP", he then pointed out that he had a hot mic. We had to send a written apology.

In my defence it was AOL...

**We'd been back and forth with the customer, whose ISP insisted that the modem was at fault, despite us getting the customer to connect to at least one 'normal' ISP and our old BB (that we kept for this reason)**

Leaky child-tracking smartwatch maker hits back at bad PR


Re: "regular" people wouldn't be able to do it, and if they did, it didn't really matter.

"The issue is a matter of pervs who shop the dark web for kiddie pics who will eventually create a market for hackers to sell certain kinds of services."

Not even that, while not a regular feature of the news there's still plenty of "Divorced parent of child ran to another country with them".

Pervs & Paedos is the worst case (that the Daily Mail will happily sell you) but disgruntled relations are probably more of a danger

Our vulture listened to four hours of obtuse net neutrality legal blah-blah so you don't have to: Here's what's happening


Re: Does the FCC have the authority?

I fully agree with this statement. The real question is: does the FCC have the power to completely abrogate itself of all responsibility.

I think it's one thing to say "We made this rule and because of reasons X, Y & Z we wish to rescind it" and something completely different to say "We don't want to deal with this, it's their (FTC) problem now"

Especially when the abrogation of responsibility aligns exactly with the needs of the group of people who they're meant to be regulating.

Germany has a problem with the entire point of Amazon's daft Dash buttons – and bans them


Re: That does seem kind of shady...

Sounds like a cocktail for bitter journalists.

Actually, "Bitter Journalist" sounds like the cocktail.

Start with a large slug of Talisker in your battered El Reg mug then fill with the cheapest filter coffee because that's all work will spring for. Stir with a leaky pen and serve, splashing some on desk is traditional as libation to the circulation gods

Until now, if Canadian Uber drivers wanted to battle the tech giant, they had to do it in the Netherlands – for real


If it weren't so crappy it'd be funny...

...because it imposes an unfair burden on drivers: it requires them to pursue mediation in the Netherlands,

And I'm sure the required paperwork was stored in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

Because 'disruption'

London's Gatwick airport suspends all flights after 'multiple' reports of drones


If I was a drone hobbyist I would be seriously worried about [the] kneejerk reaction.

So someone has been buzzing around the restricted zone and effectively closed the airport for nigh on 24 hours. On the presumption that this isn't a mis-identified plastic bag or something why would it be a knee-jerk reaction?

If someone can close down an airport this easily and cheaply why shouldn't we have some tighter regulations?

(not a hobbyist)

Mark Zuckerberg did everything in his power to avoid Facebook becoming the next MySpace – but forgot one crucial detail…


Re: Facebook's shadow profile.

So the question is - with all that data what exactly do you think they can do or do already ?

Have a look at "Weapons of Math Destruction" by Cathy O'Neil as a pretty good example how your data is used.

Examples include targetted advertising for loans & cars, people in poorer communities will get adverts from more predatory companies. In most situations involving money you'll have been pre-judged with the data collected from your social media data

Sticking with one mobile provider gets you... Oh. Price rises, big exit fees, and lovely, lovely lock-in


Re: One word...

I've found Tesco Mobile to be very good as well.

Sits on the O2 network, so great in London & South East and since last year (at least) they advertise the phones and bundles separately, it's still on a contract though, but the only issue I've had with them is their refusal to deliver a handset to a work address.

So you pick your phone, pick your tariff, decide how long you want the contract to be and that's it. Once you've paid for the phone it reverts to the tariff price

I've also been impressed by the fact I've never gotten upgrade nags or upsell from them, well once when I upgraded my data plan "Our records say you have phone X, would you like to look at the available handsets" and they took 'No thanks' for an answer and didn't try to sell me more data\minutes\texts.

One year on after US repealed net neutrality, policymakers reflect soberly on the future


The USA has taken the final step and is now a banana republic.

Orange republic, surely

Apple iPhone X screen falls short of promises, lawsuit says


Re: 4D object

Ahh - you mean Zorth!


Small American town rejects Comcast – while ISP reps take issue with your El Reg vultures


Re: "All that should be done is to truly open the market "

If there's anything the last 150+ years of capitalism have shown us it's that there is no invisible hand at work and there never has been: it's always been the very visible hand of corporations, vested interests in bed with goverments and regulators and - of course - corporate greed along with an absolute lack of business ethics.

There is an invisible hand, and it's giving you the finger


Re: Good for Charlemont!

All that should be done is to truly open the market

Why is the response to a failed free market solution to try it again? Especially when the big Cable companies have got their own little meat-puppet regulating for them

Lenovo tells Asia-Pacific staff: Work lappy with your unencrypted data on it has been nicked


Re: Meet our CSO, Mr. Hindsight

"Isn't hard drive encryption literally one of the features of many of the products Lenovo sell?"

I'd be asking why this sort of information was on the hard drive. If you must have access to this sort of data externally then VPN into the company network and make sure you're using 2FA to logon.

Here's a Defcon talk about why you shouldn't be logging on or working with sensitive information in public places, No Tech Hacking. https://www.youtube.com/watch?v=qfFELeCP-oA

Pencil manufacturers rejoice: Oz government doesn't like e-voting


Use a pen!!!!

Apparently they were worried about invisible ink


"Although saying that, I know some pedantic commentard is going to prove to me you can."

First result when I searched for 'Erasable Pens' https://www.tesco.com/groceries/en-GB/shop/home-and-ents/stationery/pens/erasable-pens

As sales slide, virtual reality fans look to a bright, untethered future


Re: EBay listings reveal longevity of the oculus go

"This suggests that the novelty wears off very quickly, or it's cumbersome or uncomfortable etc."

You forget nauseating, a common complaint was that it caused motion sickness in a lot of people

STIBP, collaborate and listen: Linus floats Linux kernel that 'fixes' Intel CPUs' Spectre slowdown


Re: I like the new Linus about as much as I like jazz hands Mac

And if there is a problem with Millennials, why aren't we blaming the parents?

Reverse Ferret! Forget what we told you – the iPad isn't really for work


Re: Horses for courses

"i7 16GB Laptop with docking station connected to 2x24" screens"

After an office relocation I now work from home on a similar setup (God bless USB-C hubs), and an occasional trip to the office.

I'd always supplied my own keyboard & mouse as work were always proud of how little they spend on the interface devices, considering how much you use them, and I get snobby about that sorta stuff

Since Dell now appear to be making their keyboard contacts from jelly I splashed £25 for a knockoff mechanical keyboard that fits nicely in the laptop bag for when I have to get in the office.

Want to hack a hole-in-the-wall cash machine for free dosh? It's as easy as Windows XP


"As far a I can see, all of the attacks mentioned require access to the hardware, so that immediately limits the actual risk of these exploits taking place."

Go have a poke around the Deviant Ollams YouTube channel, here's a good start https://www.youtube.com/watch?v=a9b9IYqsb_U&t=31s .

He, convincingly, demonstrates just how many things that should be kept secure are not - often laughably so. Here he is opening a banks vestibule door with a mouthful of whiskey https://www.youtube.com/watch?v=SDl4AO4ancI

So just cover the camera and use the manufacturer key\spend 20 seconds picking the lock and you have access to the hardware. Do this late at night and there's a pretty good chance you'll be undisturbed for 10 minutes.

Hands up who isn't p!*$ed off about Amazon's new HQ in New York and Virginia?


Re: Contract void?

I reckon it's because Amazon did it much more brazenly than they wanted and as such shone a light on how deep the officials are in the pockets of the big corporations.

It's only bad when they get caught doing it.

Data-nicking UK car repairman jailed six months instead of copping a fine


"Shall I ship it to you home address sir?"

If you could trust the customers to do that...

The number of times I heard

"Shall I ship it to you home address sir?"

"Yes, please"

"Let me just confirm that, 123 Random Street, Anytown"

"That's not right, I haven't lived there on years!! Why have you got that address?"


"That's my Brothers\MiL\Friend who could be in to accept delivery"


"I forgot I used a made up\deliberately incorrect address"

*sigh* And then was our fault when replacement item\call-back never happened

I agree, the info shouldn't be as freely available as it is but there needs to be a certain amount of verification, maybe a "Confirm address" option which routes it through software (our 5yr old Garmin does a very good job of pronouncing street addresses) then back to the operative for call close

Now Europe wants a four-million-quid AI-powered lie detector at border checkpoints


Re: I would vote for it if ...

That's terrible training, you need a mix of lies and truth to teach it properly


"But you're not even looking at the screen anymore"

"Don't need to"

Facebook, Google sued for 'secretly' slurping people's whereabouts – while Feds lap it up


Re: Most people don't care until

"I've had friends post some kind of creepy experience they've had where they were searching for a mattress store (for instance) on Google Maps on their phone, and then they start seeing ads for mattresses on their PC at work. How's that possible, they ask?"

Saw that when heard about stuff on the radio and went to check it out, that's why I started a seperate Google account for work.

I try to keep my equipment as locked down as practical but don't want some of my... *ahem* greyer searches turning up on my works network potentially breaching the internet usage policy.

Microsoft deletes deleterious file deletion bug from Windows 10 October 2018 Update


Re: Bad user!

Loads of games (and I presume other software) dumps the config files and save games in the My Documents folder. No choices

Health insurer Bupa fined £175k after staffer tried to sell customer data on dark web souk


Re:...if you can see it, it's not encrypted

So, blindfold the data people?

At some point you have to balance being able to actually use the data otherwise it's just more intellectual masturbation.

Facebook sued for exposing content moderators to Facebook


Re: This is like taking a job as a nursing assistant in a retirement home

It's probably more between this and emergency services cleaning up after messy accidents & train suicides.

You may go in understanding that this is what the job entails and assuming that you'll get correct training on how to cope with it, because it's not like many people go out of their way to watch this shit before applying for these jobs, but when your bum hits that seat and you're served up shift after shift of the worst the internet can dredge up..

Yeah, you may not be cut out for this, it may also affect you in ways you didn't contemplate when you signed up for it. If FB didn't have adequate training or proper support during the job then it needs to be looked at

Remember when Apple's FaceTime stopped working years ago? Yeah, that was deliberate


Re: It was a free feature.

Or rather, it was a feature that may well have influenced your purchasing decision

Brits pay £490m extra for mobes they already own – Citizens Advice


Re: Astonishing isn't it

Tesco Mobile also do this, the prices on the website are basically "Pick your phone and how long you want the contract to be then add a data\calls package".

On a side note it's also nice that I've never had the desperate slew of upgrade calls every year from them or attempts to up sell my paltry SIM deal.

Vodafone cops ads rap over Martin Freeman's vanishing spaceship


My other gripe with those commercials was, you're team mate is moaning at you because you've lost connection again... over the voice chat

PPI pushers now need consent to cold-call you


Re: @Vometia Munro

" I picked it up ready to tell them to piss off to find it was about booking a genuine yearly hospital appointment. I gave them several minutes of chastisement regarding the fact that they were withholding their number (something that I did when they phoned up regarding last year's appointment)."

Because berating the front line staff is the key to getting policy changed? Well done.

I'm sure that shouting at the checkout staff at Sainsburys will me a cheaper grocery bill

Voting machine maker claims vote machine hack-fests a 'green light' for foreign hackers


Hackers don't break things

Not forgetting that these are the good guys, for some slightly fuzzy definitions of good, who are willing to show their work. We generally have no idea how far along the bad guys are in defeating the 'security' on these machines.

Space, the final Trump-tier: America to beam up $8bn for Space Force


Re: Which is worse ...

Although the bottom right one reminds me of No Mans Sky, whose launch was a massive wave of failure due to over-hyping and broken promises....

Here's why AI can't make a catchier tune than the worst pop song in the charts right now


"We expect tunes to sustain a structure over a matter of minutes, whereas computers end up flitting about between styles every few seconds."

So, that's where Dubstep came from...

Want to know what an organisation is really like? Visit the restroom


Re: We need some ...

It's not about the temperature with Legionnaires Disease, it prefers stagnant water. Just the act of running the taps is enough to stop it happening in that part of the plumbing

Fear the Reaper: Man hospitalised after eating red hot chilli pepper


Re: The Carolina reaper...

"and washed the Marigolds I was wearing three times before the bursting bubbles of the soap lather stopped hurting my eyes"

Rinse your hands\utensils with dilute bleach solution first as it breaks down the capsaicin to make it more water soluble and much easier to clean up.

UK.gov cooks up code of conduct to enforce a smidge of security on Internet of S**t kit


When you don't understand the tech everything is possible and with just the wave of the magic wand as well

Cryptocurrency miners go nuclear, RSA blunder, Winner back in court, and plenty more


Re: Tuesdays Winner is George Soros.

"Meanwhile George Soros owned and controlled 85% of all the voting machines used in the election."

Got a cite for that ?

Politifact disagreed in 2016


MPs: Lack of technical skills for Brexit could create 'damaging, unmanageable muddle'


Re: Sorry Mr Davis. No "Impact assessment" done .NE. no impact.*

"On the upside it's never been a better time to get into pig farming."

Assuming there's room at the trough

Ignore that FBI. We're the real FBI, says the FBI that's totally the FBI

Big Brother

Re: Nigerian scanner

It'd be Scunthorpe all over again

Govt 'comprehensively ignored' advice over NHS data-sharing deal


Re: Free

<q>You do not want someone suffering from Bird Flu Version 2, SARS Version 2, or Ebola to avoid seeking medical help because they believe their name and address will be passed on to the immigration authorities. That way lies uncontrollable epidemics. It's bad enough already with treatment-resistant TB and STDs.</q>

Not forgetting management of many chronic illnesses. A regular appointment with the nurse and a repeat prescription for an inhaler for asthma has to go a long way before it costs close to a single 999 call and an ambulance to the A&E.

Ex-staffer sues UK's DWP, claims superior blabbed confidential medical info


Re: RE: There's no shame in having piles

"Oh please, do come off that high horse before you do yourself an injury, not had to deal with hen parties or groups of factory women have you ?"

Yes, but I never got forced to sign an NDA or told to wear my sexy underwear for an event


RE: There's no shame in having piles

Says the person posting as AC....

1) Different people have differing levels of embarrassing

2) Even if he had no issues with disclosing any medical information that's his decision not the manager s and whoever they copied in.

3) Washing the dirty linen in private is how you get institutionalised scuminess like the Presidents Club

Sysadmin crashed computer recording data from active space probe


...identical looking bottles ...

Did they have no sense of smell?

Apple iPhone X: Two weeks in the life of an anxious user


Re: "Like I say, there’s no user guide to tell you what all the icons means."

You shouldn't have to search for a manual or operating instructions.

I understand not having one in the box but it wouldn't kill them to mention the website during setup or a card in the box pointing you there.

Cortana. Whatever happened to world domination?


Wait...you shit literature?

Well, it seems to work for Dan Brown

1980s sci-fi movies: The thrill of being not quite terrified on mum's floral sofa


Re: Jabba the Hutt in 1983’s Return of the Jedi

Here you go



Re: Jabba the Hutt in 1983’s Return of the Jedi

It's pricey but look for the "Star Wars Trilogy 6 discs Limited Edition Tin Box Set [DVD]" on Amazon, it has the fiddled with version AND the original cinematic release.

Dump ur mobile provider via txt by 2019: LMFAO cu l8r



"Currently, users have to call service providers to cancel their contract outright, or request their PAC code if they want to keep their number."

I'd happily settle for banning of retentions departments, because half an hour of "No, no, the new provider has a better deal, no, I don't use the minutes I get already why would another 5000 persuade me, no, no, just give me my PAC code, No, ..." etc gets really tiring

Florida Man… pockets Uber cash to keep quiet about data breach


In my eyes the onus is on them to them to prove they've changed not on me to assume that the new guy is telling the truth "this time".

I reckon if they can go 12-18 months without any new scandals (including covering up old scandals) or "WTF have they done now" reporting then we can start saying that they've turned over a new leaf

Quentin Tarantino in talks to make Star Trek movie


Re: Well Discovery has the occasional swearing

Well that and the magic mushroom drive, that's when I turned of with a hearty "Screw you and the giant Moss Pig you rode in on"


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