The truth about the recall in France.
You article lacks important information. Let me enlighten you. I am still in possession of a Note 7. I bought it on preorder through the phone network SFR in France. For the record the phone in my possession is my 2nd unit after the recall. I have acted as advised by Samsung every step of the way and yet I still have my phone and I am still using a truly awful loan phone from SFR. Why? Because Samsung stalling and incompetence. Since 11th October I have been instructed to call Samsung, then SFR, then Samsung to organise an exchange or refund. I have also attempted 3 SFR shops. I have not be able to return my Note7. For the first time I received a call from Samsung defining my options: 1) Get a refund and leave myself approximately 360EUR out of pocket (the SFR subsidy for the handset which I pay through my tarif), or 2) Recieve an S7 Edge (only - no alternatives) and get an SFR store credit for the difference in price - a difference they wouldn't quantify. I don't want a store credit and I was given no assurances that I would be released from my SFR contact. Neither option is remotely satisfactory and no compensation of any sort has been offered. Note that the last 7 phones I have purchased were: S2, S3, Note 2, A5, Note 4, Note 7. My loyalty has been clear. Where is Samsung's? I would be happy to provide you a more detailed account of my experiences dealing with Samsung France if you'd like.
Biting the hand that feeds IT
