Re: It's bad.
You're putting words into my mouth, I encourage you not to make such blatant assumptions. I suspect that IT knew this was a concerning issue and was capable of fixing it, but that the administration (of which IT is also part) failed to see the significance or spend the time directing the financial resources to IT to fix it. Perhaps it was one of those massive projects that everyone is always getting around to doing, but never actually gets done until a serious malfunction causes immediate attention and time to be spent on repairs. I have worked internally at KCL and other universities, and office politics can clog up progress more often than sheer ineptitude. I am really disappointed with the updates, support service, and communication that the highest levels of admin has provided during these outages--speaks to a system fundamentally disconnected with the real world, material needs of its staff and students.