* Posts by CyborgQueen

2 posts • joined 25 Oct 2016

And so we enter day seven of King's College London major IT outage

CyborgQueen

Re: It's bad.

You're putting words into my mouth, I encourage you not to make such blatant assumptions. I suspect that IT knew this was a concerning issue and was capable of fixing it, but that the administration (of which IT is also part) failed to see the significance or spend the time directing the financial resources to IT to fix it. Perhaps it was one of those massive projects that everyone is always getting around to doing, but never actually gets done until a serious malfunction causes immediate attention and time to be spent on repairs. I have worked internally at KCL and other universities, and office politics can clog up progress more often than sheer ineptitude. I am really disappointed with the updates, support service, and communication that the highest levels of admin has provided during these outages--speaks to a system fundamentally disconnected with the real world, material needs of its staff and students.

CyborgQueen

It's bad.

I'm a Postgraduate Research student at KCL. Most of my work is self-directed, and relies on these online infrastructures to be up and running in order to fulfill my duties as a researcher. Not only can I not navigate through the website and click on important information about upcoming workshops, skills sessions, seminars, or contact administrators--I also cannot access any journal subscriptions, find the location of online resources, check materials out of the library, use the printing facilities, book rooms for upcoming conferences, liaise with administrative support, or submit documents for review via the internal grading services. I've asked for a tuition reimbursement for this week, but the admin was expectedly evasive, asking me to "be patient" and bear with them. This is an institutional failure on massive scale--it's not IT's fault, but it certainly points to the signal to noise ratio in the administrative channels that need a thorough overhaul--particulalry where they connect with the highest levels of office at KCL.

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