Honest Guv'nor, we tested it good an' proper
71 posts • joined 13 Aug 2007
Technical Project Staff
You know you are on to a loser when you get sent a screenshot from the supposedly technical staff installing a system that needs to email HR type notices asking why the system wont connect to your mail servers and the screenshot clearly states "Unable to connect, please use an authenticated account".
This went on for 3 months and they still hadn't figured it out despite myself and several others explaining the problem, in writing as well (which may have been further grist for non comprehension since reading comprehension seemed to be part of the issue), I finally left the company and as far as I know the system still cant send emails......
Had the dubious pleasure of recovering from one of the service desk guys doing this to the IT ou (in the days before you could protect objects from accidental deletion, small company so sd had more rights than absolutely necessary), it was a very long time spent hoping my miraculously still logged in pc didn't lose power.
People are that stupid.
Booby traps not necessary
The majority of places I've worked where this kind of thing happened, (including my current one) don't really require leaving nasty surprises behind, the environments are usually so complex and full of legacy equipment and systems that you just can't do knowledge transfer in enough detail without literally downloading your head to the net.
Takes years to acquire all that local knowledge, can't be transferred in 3 Skype sessions....
Turned up for work one day about, wow 20 years ago, to find no-one in the IT Office, one of the officey types said they had all sprinted down to the basement shortly before.
Turns out there had been a major flood and the basement server room was 8 inches deep with black water that was only made blacker by the lack of lighting. Lots of power cables trailing in the water which I naively agreed to help lift out and place on higher platforms.
In hindsight, I was pretty stupid and thoughtless back then.
Pre-order your early-bird pre-sale product today! (Oh did we mention the shipping date has slipped AGAIN?)
Worked at a place some time ago where the main file server was Novell and had constantly failing drives, replacing at least 1 a month with severe issues and cost waiting for engineers, rebuilding raid etc.
No-one could figure out why until we put a few disparate pieces of info together.
The office had flats all around it and a big aircon unit on the roof, turned out the locals were complaining about the noise overnight so the security guard was switching it off each night and back on again in the mornings before anyone turned up for work.
The drives heating up and cooling down were failing due to thermal stress.
Said guard had a stern talking to and the locals had to suck it up until the server room was relocated sometime after.
Happened a few years ago along Regent Street, I think some fool left a cap off a cable sleeve and the rats got in and had a feast, took out main internet for a few weeks as they wouldn't get in and repair it until the rats were dealt with first.
Cant say I blame them really, but 3 weeks running email on a backup 1mb colt line was painful as hell.......
Re: HR Fail
I was working at a smaller company a few years back and we got bought out by a bigger one who had outsourced support via IBM, one of our regular helpdesk guys was going through a bunch of things on a call to help out a user when he felt a prod in his back, which he at first ignored, followed by more vigorous prodding.
Turned out to be the new Service Desk manager poking him and telling him to stop the call as he was helping too much and taking too long.
I dont trust CD's and DVD's in a PC in the slightest.
On more than one occasion I've had them spin up and shatter in the drive, turning them into high speed shrapnel that fires out of the front of the machine fortunately narrowly missing me but on one such hitting someone behind me in the back of the head.
Deeply glad they are dying out in favour of flash storage and cloud.
I remember going to a Microsoft presentation for a release of Exchange after Windows 7 had been released and the MS staff there all referred to Vista as "A previous Microsoft operating system", turns out they were not allowed to say Vista which we all twigged in a few minutes and spent the rest of the session trying to get any of them to utter the word.