* Posts by akaracing

1 post • joined 21 Apr 2016

123-reg still hasn't restored customers' websites after mass deletion VPS snafu



This is the email we just received from Richard Winslow at 14:06 today

Over the past few days, 123 Reg has been working to restore your VPS service following the outage on 16th April, 2016. We understand how business critical a website is to you and we have been doing everything in our power since the fault occurred to get you back online. We would like to extend our apologies to you for this.

Regrettably, we have been unable to restore your VPS.

We have brought in Kroll Ontrack, the world’s leading data recovery experts who will continue to work with our own experts to conduct forensic analysis on our servers to continue to try and recover data. However, at this point we strongly advise you to work on other methods to restore your VPS.

As VPS’s are self-managed platforms, we needed to check each server individually to give clear updates to you which has taken longer than expected. Thank you for your continued patience.

We fully understand that this is the worst possible outcome. In order to help speed the process of getting you back online, we strongly advise that you attempt to restore from personal backups. Please note that if you attempt restore from your own backups, this will not overwrite our continued efforts or impact the data recovery process.

If you need any further information on how to rebuild your VPS, please follow the instructions here: https://www.123-reg.co.uk/support/answers/How-to-rebuild-your-123-reg-VPS-5130/

We would like to offer you 6 months free VPS service with a year’s backup for your server from the world’s number 1 backup software provider - Acronis. In the meantime, if you need to put a holding page live you can activate your free Website Builder through your 123 Reg control panel.

123 Reg fully understands the importance of your online presence and we have, and continue to do everything possible to recover your VPS.

I would like to extend my sincerest apologies to you.

Richard Winslow,

123 Reg Brand Director

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