Re: Handheld shopping...
They are ‘supposed’ to pick shopping in a condition/with dates that you would pick yourself.
I was on the original trial as a Picker & Packer at the Basildon1 store (almost 20 years ago now!).
Back then they used a system they called “WIBI”. It meant “Would I Buy It?” If you wouldn’t, then don’t put it in the trolley. They would rather us substitute something better/similar than send the customer a bad pick.
Don’t know if they still do WIBI today.
On a separate note, my husband found out by randomly tapping various areas of the computer screen (on the trolleys), that you could bring up the Desktop and stop the timer that was tracking your pick. Security by obscurity - it was a multiple tap in one of the corners that revealed the Desktop. :)
In any case, if you don’t like the dates or condition of anything, just hand it back to the driver for a refund. Or phone up later to do the same.
Not defending Tesco Home Shopping (other HS services are available), I just don’t want to see the insides of a supermarket ever again!! :D