Re: About time email was offered as an option
and you subsequently miss the appointment
Which brings up my current pet peeve - my local hospital. So, I have a hospital outpatient appointment at 9am on 5th February. Since that's the day after the Superbowl (and I won't have got to bed until 4am and my blood alcohol level certainly won't permit me to drive by 9am) I tried to reschedule it.
Foolishly, I called the outpatients line for the department, as written in bold on the top of the appointment letter. The phone call bounces between several phones then disconnects. I try 3-4 more times, at different times of the day, over several days - same result.
I discover that the hospital has an automated on-line form for re-doing appointments so I try and use it. I then re-try after diabling Noscript, privacy badger and Ghostery and this time the form seems to work.
I still (4 days before the appointment) get the SMS reminding me of the appointment so, follwing the instruction in the SMS, I reply with CHANGE (which should trigger a reschedule.
I then watch the Superbowl and wake up at around 1pm the follwing day, secure that I won't have missed my appointment.
Two weeks later, I get a scolding letter telling me I'm naught for not attending and setting up another appointment.
So, at that appointment, I plan to (politely) make the point that the hospital procedures and contact methods are woefully inadequate and, if they advertise a number et. al. IT SHOULD DAMN WELL WORK!