They mucked the back end up as well
The front of house re-registering to use a site you have already registered on is a pain
esp when you finally get on and the new GUI its not very good.
What is worse is that the banking payment system was broken as well!!
My monthly DD was accepted but the top up payment to clear the O/S amount was not
so I tried again and again and again,then I called John Lewis again and again and again
On the 4th try after holding for 30 mins I was put through and told all Interest incurred would be credited (great) and I should just try again
I did - bounce bounce bounce
So I called and called and called and called and was eventually told to delete my existing John Lewis banking details on my bank app and then re-input them and try again
I did and this time it worked
But why did my DD work but not top up payment....
well the account ref held by my bank app had my John Lewis card details from a couple of years ago so was out of date ie last 4 digits wrong, now it has the right last 4 digits and works.
But what changed??
How does a change to new front end look at your account portal break the bank end verification of customers account details ??
But I think who ever was PM of the upgrade should be fired - not making the new banking system backwardly compatible in terms of customers accounts details is just basic 101