* Posts by Friar

4 posts • joined 14 Sep 2015

Turn me up some: Smart speaker outfit Sonos blasted in complaint to UK privacy watchdog

Friar

Sonos is particularly aggressive with its update policy and the reasons behind this are particularly worrying. As others have stated they don't appear to be for the benefit of customers, but to increase the control and data gathering of the Sonos organisation. Customers are powerless to resist these updates, as the alternative is to lose service; if not immediately then at some point in the future.

The issue first surfaced some time ago when Sonos issued an update that bricked their own controllers. Customers soon found that although the update was supposedly 'optional', in practice it was not. The system constantly prompts if it is not updated, and is vulnerable to anyone using the system triggering an update.

Sonos, like other companies, relies on the fact that its users have a large investment in the system and cannot afford to refuse to go along bu opting out and junking their kit.

Much as I like their hardware I would no longer recommend it.

End all the 'up to' broadband speed bull. Release proper data – LGA

Friar

I've never understood why companies are allowed to charge for a service that isn't as advertised. If you get 5Mb/s you should pay for 5Mb/s, not for a service "upto 25Mb/s". Gas, Electricity and water are metered and charged for as provided, why isn't broadband?

If companies could only charge a maximum of the actual achievable linespeed then there might be more incentive for them to improve linespeeds. As long as they can charge for a 8Mb/s service but only deliver 0.5Mb/s then why bother?

TalkTalk incident management: A timeline

Friar

the Dotcom experience.....

This is all entirely predictable. Talk Talk's IT is a direct descendant of the original dotcom boom and bust. I worked in a start-up then and the attitude was to deliver fast and first. Procedures and methodologies were for wusses and losers.

The founder of Carphone Warehouse, Dunstone, was an entrepreneur who operated this way too. He saw a gap in the market and exploited it. Again speed and being first were critical, He moved his company into being an ISP when he saw the money to be made. His IT boss was told to 'make it so', despite the IT department having no previous skills or background in the field. Growth then became the supreme directive. The IT Department were instructed to ramp up customer provision as fast as they could to keep up with a huge marketing push. I attended an IT conference where a Carphone Warehouse IT Manager told the story of their move into being an ISP.

It is no surprise at all that security played catch-up in all this. If the firm was unwilling to put money into customer service, as evidenced by customers' experience, was it ever particularly likely that they were investing in security either?

Storage device reported stolen from insurer RSA's data centre

Friar

Here we go again

History repeats - http://www.theguardian.com/money/2008/aug/26/consumeraffairs.banks

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