Clueless Out Sourced Call Handler
Well I am not surprised they had long delays. The person I got did not know the English Alphabet, Took about five minutes to work out what my post code was. Repeatedly asked for date of birth despite front end insisting I put it in before I was passed to a person. Could not answer basic question when I did get through. Put complaint in on-line system, to get e-mail saying "try ringing the call center".