* Posts by Pbhana

1 post • joined 22 Jul 2014

BT engineers - missed appointments


I recently ordered Sky and Sky broadband since I was moving into another flat. The broadband appointment was scheduled for the 7th July 2014. The booking was confirmed between 8:00 - 13:00 PM. I contacted Sky at 12:45 asking what the status of the engineer was and they told me that the engineer has missed the appointment. I was frustrated and left for work. The engineer called me at 15:45 asking me if I was at home (obviously at work by now). He complained to me about the amount of work he had to do.

I later phoned Sky and they could only re-schedule the appointment for the 21st July 2014. I begged and pleaded and they were sympathetic yet assertive that they could not change the date since it had to do with the BT booking portal. On the 20th July, I received a text message notifying me that the appointment for the 21st July was now cancelled and the best they could offer me was the 4th August....

I called Sky on numerous occasions and again, they guaranteed me that and engineer will connect my broadband on the 4th of August. I'm not sure what I should do. This has gone on for a full month. Does anyone out there know who I can contact to have my broadband connected??? Please help!!!

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