"I think that John is trusting readers of El Reg to draw the logical conclusion from the statement"
Sure we can. But that doesn't stop PR spouting the same self-serving crap every single time. I suspect they're simply saying it to get the statement on record to use in defence in any future court case. If they actually gave such a statement in court they'd be seriously challenged on cross-examination.
They really need to be challenged in the media as well. Tell them they're not being believed. Tell them their statement isn't going to be used at all unless they enlarge on how the events contradict the statement. Tell them that instead there'll be something like "We asked X for a statement but their response was so anodyne and bore so little relationship to events that we won't trouble you with having to read it because you won't believe it any way.".