My first day in a full time job, it sorts of fits with this.
I had spent two weeks training and this morning, I was being let onto the phones.
Telephone: Beep, service call.
Me: Good morning, British Gas Services, Dave speaking how can I help you?
Old woman: Hello, I'm waiting for an engineer to give me a service.
Me: I can see on the screen that he is due to see you this morning, between 9 and 12.
Old woman: Oh I do hope so deary, it's been a long time since I've had a good servicing, and I'm getting desperate.
I hit the mute button, the person sitting on the call with me is in tears and can't speak frantically waving for a supervisor. John, comes over..
John: Hello, I am David's supervisor, how can I help you?
Old woman: I'm waiting for an engineer to give me a servicing, It's been a long time since anyone took a look at it, and I'm getting desperate that he comes. I have to go out and do the shopping.
John hits the mute button and joins my colleague in tears trying not to laugh.
Taking a deep breath I reply : Well he is due to come before mid day, 1pm at the latest. I'm sorry we can't be more precise that that.
Old Woman: Ok thanks, I'll just have to wait for it then.
Me: Ok thank you for calling us and have a good day.
Old woman: bye.