* Posts by d3vy

1287 posts • joined 28 Mar 2014

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Test Systems Better, IBM tells UK IT meltdown bank TSB

d3vy
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Seven weeks it took to get my business account sorted. Problem was whenever I phoned I was met with "we're having IT issues, it's all part of the bigger issue it will get sorted out in time" when in fact what was wrong is the migration of my data had somehow put my companies start date in the future... Online banking won't let you use an account for a company thats not yet reading so my access got knocked out and couldn't be reinstated...

It took two 4 hour sessions of me sitting in a branch refusing to leave to get it sorted.

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1,300 customers of Brit bank TSB defrauded due to botched IT migration

d3vy
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Re: First Hand Experience

Back end script?

The sites a bag of shit but it's not that bad.

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d3vy
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Hellllloo madame.

I am calling to tell you that there is a pigeon in your account and he is eating all of your monies.

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TSB meltdown latest: Facepalming reaches critical mass as Brits get strangers' bank letters

d3vy
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Well I've been with them since the 90's and this is only the second time I've had to make a complaint so I'm not going to have a knee jerk reaction and close the accounts (an action that would require some effort on my part) and move to a bank that might be worse.

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d3vy
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I've only just got access to my business accounts today!

Seven weeks. A day's worth of sitting on hold and a full day in branch to get this resolved.

I'm going back tomorrow to get compensation sorted.

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Foolish foodies duped into thinking Greggs salads are posh nosh

d3vy
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"In Glasow University Students Union you could get deep-fried pizza!"

It's called pizza crunch and you can get it practically anywhere that has a fryer

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Blood spilled from another US high school shooting has yet to dry – and video games are already being blamed

d3vy
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Re: Only Military??

@israel_hands

I always like the "I need a gun to protect me from the government" line.

You've got a semi auto rifle and a few thousand rounds of ammo. The government has the whole us army behind it... I'm pretty sure they're better equipped.

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d3vy
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Re: Only Military??

"Really? Only the Military should have pistols and semi-automatics? Nobody else?

What about police?

>> Only in certain cases not day to day.

What about private security guards?

>> no.

What about private citizens for personal security?

>> Again. No.

"

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d3vy
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It will be that Marilyn manson wot dun it.

I really hope he listened to nothing but Genesis.

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Did you even sweat, tho? Plaintiffs told to amend claims in Apple headphones suit

d3vy
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From my experience the kind of people who wear beats to the gym are the least likely to to actually sweat..

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Great Scott! Bitcoin to consume half a per cent of the world's electricity by end of year

d3vy
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The computations are not useless, there is an end goal that needs to be reached and you can't just drop in another algorithm which gives a different result and expect it to still work.

The current process is to (as I understand it) find a value that when fed into a function with the previous blocks hash and the hash of the current block gives you a prime number (I might have really misunderstood this, thinking about what would be involved... I must be wrong, but it's along those lines).

So changing the algorithm to give you the result of some protein folding exercise isn't going to work.

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d3vy
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Re: Great Scott

"Fact is, it's not money wasted if you profit from it personally, and many people who use Bitcoin are profiting from it even if they aren't millionaires or immune to the risk of it tanking overnight."

It's power waster though.. solving each block is a race, first to solve wins, all the other miners have wasted their power

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Off with e's head: E-cig explosion causes first vaping death

d3vy
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Re: Souk an e-cig

"That young man, is what used to be referred to as "tar", your daddy is being very naughty and having a sneaky ciggy on his way to and from work!"

No, Tar isn't clear and doesn't smell like peanut butter.

Unless you honestly think that the flavourings are made of magic pixie water you have to know that there is more going into your lungs than just water.

Im happy to accept that vapping is safer than smoking, but in the grand scheme of things isnt it just as stupid?

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d3vy
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Re: Souk an e-cig

You can say "it's just water" or whatever this months tag line is that makes you feel happy about what you like to suck on but for me the only thing I need to have seen was the state of my dad's windscreen when I helped him out cleaning his car.. there was a sticky film of something clear that smelles suspiciously like his cape liquid which took acetone to remove properly covering the whole screen...

I wouldn't want that shit in my lungs any more than normal cigarette smoke.

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AWS won serverless – now all your software are kinda belong to them

d3vy
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As a developer (and business owner) Im not a massive fan of lock in, If Im doing something that we wont host ourselves then it has to be possible for me to pick up that system and move it to another provider - I want to be able to take the system from Amazon and host it on AWS or bring it back on premises. You cant future proof things that you dont control.

That said, if the proprietary tech was going to give us a big advantage then we might take the risk.

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Chap charged with fraud after mail for UPS global HQ floods Chicago flat

d3vy
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Wait... He paid cheques addressed to the postal service into his own account?

First of all - wow, thats a ballsy move... It will be hard to argue that he was unaware!

Second, HOW?

My bank declined a cheque that was sent to me because my name was miss-spelled (By one letter).

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Apple to devs: Give us notch support or … you don't wanna know

d3vy
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"They don't admit that it's a bad idea because it isn't a bad idea - it maximises the amount of screen space that your app has with the existing hardware. I would think that the notch will become more and more common, it's starting on Android devices already."

Does it though? Does that tiny bit of screen space on the left and right of the notch make a difference?

Ive tried a few phones with notches and I really don't see the point.

Its a gimmick or a workaround depending how you look at it - apple wanted to be the first to claim an edge to edge display and the only way they could do that was to cut out a portion of the screen to make space for the speaker, camera and proximity sensor.

So because apple wanted to wave its dick around we get a bloody notch which will be copied by other manufacturers to the detriment of actual innovation.

I'd much rather have a thin bezel at the top of my screen than an immovable black box right in the middle.

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Fork it! Microsoft adds .NET Core 3.0 including Windows Desktop apps

d3vy
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Hmm, I'm seeing it going the other way.. branching out to handle desktop apps on Windows is a stepping stone to doing the same on Linux in a later version.

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d3vy
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Re: What version of .NET is on your machine?

"We have enough problems with our users getting the right .NET framework on their PCs. Now we need to think about a similarly named library but with an old version number."

What? In what way do you have issues with users getting the right version on their PC? That's not an issue we've had for 10+ years.

Also if you read the article .net core doesn't require the framework to be installed on the users machine as it can be deployed alond with the application.

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d3vy
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Re: What version of .NET is on your machine?

"Why do we have .NET framework at 4.7 and .NET core at 3.0?"

Oh that's easy.. because there have been four major versions of the framework and we are on the 7th itteration of version four. And there have been three versions of .net core

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Huawei P20: Snappish snaps, but for £200 less than Pro, it’s Notch bad

d3vy
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I've just replaced my HTC one M8 after six and a bit years with a refurbished one plus 3t.. £280 no notch all the same features as these new phones (as far as I can tell) and a fraction of the price.

So glad to have realised that the constant annual phone refresh was a massive waste of money!

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d3vy
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Re: What phone to get

@nohatjim

Buy a replacement battery from eBay for £15.

Odds are it will come with the tool you need - they normally do. It's a 5 min job to switch a bettery.

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DIY device tinkerer iFixit weighs in on 15-month jail term for PC recycler

d3vy
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Re: Just stop buying their shit

"its different because all he did was use a couple of logos which is just a civil matter for Microsoft to chase for unauthorised use. They claimed each disk deprived them of a sale of a windows licence, even though the computers already had a licence"

Nope, If you're not going to read the bloody articles I'm not going to engage with you.

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d3vy
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Re: The issues was never reselling the discs

"Are you really arguing that if one man refurbishing computers and supplying the restore DVD with it were not put away then MS would lose their IP worldwide?"

Wasn't the shipment (one of many) a batch of around 10k disks?

Hardly a guy fixing up a few pics for ebay...

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d3vy
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Re: The issues was never reselling the discs

@dan55

No of course you would do a fresh install you can even provide recovery media.

Whatyou can't do is write "Microsoft Recovery disk" on it and use their logos....

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d3vy
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Re: Two sides

"But he appears to have been convicted of damaging Microsoft through the sale of counterfeit software even though the software has no value and it was a genuine (free) copy."

Yes and no... It's free to the end user but resellers are charged $25 for the media, there's no dispute that the machines were licenced the issue is he sold/gave away disks that had other companies logos on which he was not licenced to use.

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d3vy
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Re: The issues was never reselling the discs

Coal?

You don't know you're born. We had to run two sticks together on the PCB and hope that the solder gave out before our fingers!

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d3vy
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Re: Just stop buying their shit

"Microsoft are bloody scumbags on this one"

Except:

1. Microsoft didn't bring about the case it was US customs.

2. There was nothing stopping him putting the iso on the pc and providing instructions for burning the disk (he could even supply a blank disk if required)

3. He could have provided an actual restore disk for the machine rather than a generic windows CD.

4. MS provide several FREE ways for resellers to get restore media to the end user Taht he could have used.

What he did was order legitimate LOOKING disks from China to make his operation look more professional.. no other industry/company would allow you to brand your products with their logo and get away with it, why is this different?

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d3vy
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Re: Just stop buying their shit

"I thought he was using them with the original product keys though"

Doesn't matter, you put a company logo on something it's counterfeit.

I can't go and buy brake pads in China slap a Mercedes logo on them and sell them (or Ben give them away) what makes it different because it's software/MS

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d3vy
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The case wasn't raised by MS though... The last article said it was US Govt (customs) that brought the case because the disks were branded as original restore disks with MS branding.

The whole issue is he pressed disks claiming to be authentic rather than just having a generic "restore disk" label

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Blighty: If EU won't let us play at Galileo, we're going home and taking encryption tech with us

d3vy
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"Britain has warned it would attempt to stop the EU using its encryption tech on the Galileo project while launching its own satellites."

Oh well as long as we're not being childish...

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TSB's middleware nightmare: Execs grilled on Total Sh*tshow at Bank

d3vy
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I honestly can't remember the last time I used a cheque. So can't help with that.

I'm pretty much cashless so have been into branch to transfer money but not actually withdraw it, others were lifting cash though so I guess that's a yes you can.

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d3vy
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"The account number digits were correct, but my name was nowhere to be found..."

I got that email too, what are they thinking?

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d3vy
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Re: yep, lying

"But the auth problems? People had wrongly assigned accounts"

Ive been into a branch today because my business accounts are still inaccessible - when they went into the system to view it my personal account user name is somehow assigned to the business accounts.. BUT it wont let me log in with those details..

The girl in the branch was really helpful but said that they couldn't rectify it in branch - its been passed over to the IT team. This isnt a capacity issue this is a wholesale data fuck up.

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d3vy
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"The boss of TSB has insisted it carried out rigorous testing ahead of a systems migration that saw thousands without access to their accounts for over a week"

I still dont have access to to half of my accounts...

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Royal Bank of Scotland decision to axe 160+ branches linked to botched IT gig – Unite

d3vy
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But that personal service costs everyone money...

I'd much rather get rid of the branches (or a significant number at least) if it reduced the cost of banking..

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d3vy
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Re: Yet again...

"We all know what happened to the TSB."

Do we? Has something happened with them recently"

Depends what you mean by "recently" there's been very little change in the last two weeks... But a massive change in the last three!

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Who will fix our Internal Banking Mess? TSB hires IBM amid online banking woes

d3vy
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"I think I must be the only customer TSB has that's finding this all rather funny"

Now that I have been into a branch and transferred enough to cover next months bills into my billing account Ill join you. It will be a bit of a pain using a credit card for the next few weeks while the sort the issues out but 5% interest is pretty decent for my kids savings!

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d3vy
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Re: What are IBM going to do? Wave a fucking magic wand?

" just means that the people who are supposed to be fixing the problems spend pointless time explaining things to the newbies."

That in itself might be a useful excercise. It's even got a name. Rubber duck debugging.

Sounds stupid but it works.

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d3vy
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Re: not a customer

"I'm a TSB customer and as far as I can see, my direct debits and standing orders have worked just fine since Monday morning."

They have been "Core services" were up and running at the weekend... but no one can access their accounts.

I have a few accounts with TSB one which I use day to day and one for the bills. At the end of every month I work out the next months outgoings and transfer them into the bill account which I then dont touch - this means that no matter what happens during the month the bills are all covered.

The problem now is that as its the end of the month that bill account is empty, I cant put any money in it because the account with the money in is a TSB business account (and the internet banking for the business accounts is in a worse state than the normal accounts).

So shortly my mortgage and a host of other payments will come out of my bill account - this will do one of two things (Maybe both)

1. Put me WELL over my overdraft

2. DD will get declined and go unpaid.

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d3vy
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Re: Bank could go under

"Its why you never have more than 85k in the account so you are covered"

True but not comforting as even if I get my money back the time lost, hassle and of course charges from companies waiting for payment will be significant.

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d3vy
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ARRRRRRRRGGGG

Ive just tried to log into business banking and it wouldnt let me in. It says my user name or password is wrong so I selected forgot my password.

It said that it couldnt find my account - assuming a mistake in my user name I hit the "forgot my user name" option and filled in the form. Remember this is on the BUSINESS banking page. It gave me my personal account user name.

In short they have properly fucked up - Years ago they tried to link my personal and business accounts together into one online login.... and failed (I got £150 compo for that!) Now it looks like they have lost the business login altogether!

Fan-Fucking-Tastic.

Now to sit on the phone for 2 hours.

Edit :

Just noticed the error message (Verbatim) :

"1100086: Sorry, we can't identify you from the information that you 've given. Please check it and try again."

At first glance that seems ok. Then "you 've" I know its only a typeo but HOW THE FUCK WAS THAT NOT PICKED UP IN TESTING? If they have missed something that basic what hope is there of anything else having been properly looked at?

Oh and the "Help and support" link goes to a blank page - quite appropriate.

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d3vy
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Re: not a customer

"sounds like a complex undertaking done for good reasons."

Well, You're right to an extent.

It IS a complex problem and they do need to do it.

"Customers should just be patient and not get agitated."

I wasn't agitated until at 7pm on Sunday (AFTER the switch over was meant to be complete) when my debit card stopped working (Its still not working now).

ATMs also seem sporadic - Though to be fair I've only tried once.

I can tell you now that 6 days on I am more than agitated I have two personal accounts one which is used just for bills and by this time of the month will be empty. The other has money in it but I cant get to it.

I also have three business accounts which I cant get to to pay wages out.. or check that Ive been paid by clients..

So my only option now is to go into a branch and HOPE that they can transfer the funds for me - from what I have read online this is a bit hit or miss at the moment.

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Can't log into your TSB account? Well, it's your own fault for trying

d3vy
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Re: We are currently experiencing large volumes of customers

"Certainly will judging by the people I talked to in the large queue at my local TSB yesterday."

I found it really odd, I was in a branch yesterday and there were only two other people there - one withdrawing large amounts of £50s and the other not even aware of what was going on but panicking because he had fallen for a phishing scam (Honestly, he was quite young and its 2018 - who honestly things that HMRC are issuing tax rebates via email?)

Anyway he was panicking saying that they were "going to empty my account" because he gave them his card details.

I *definitely* heard the guy serving me mutter "Good luck with that" - Highlight of the day.

On the plus side, Ive managed to get enough money from my business account into my personal account to pay the mortgage! Even if it did mean ten minutes for small talk with the teller while we waited for it to go through!

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d3vy
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Well, thats 10 minutes of my life I'm not getting back!

I always find that a strange expression as I am yet to retrieve ANY time from my past regardless of what I was doing.

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PC recycler gets 15 months in the clink for whipping up 28,000 bootleg Windows 7, XP recovery discs

d3vy
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Re: Rebuy Windows

" remember that years ago you had to rebuy Windows if you changed the motherboard. Microsoft can demand what it likes, it is their IP"

That comes down to the argument of "What constitutes a new PC" because the COA on a PC is tied to the hardware - if you want(ed) a hardware independent licence you had to buy a retail version.

As it is MS have always been quite good (at least to me) when doing upgrades - On the occasions where I couldn't re-activate a copy of windows after a hardware change it was a matter of a 5 minute phone call to a free phone number and a bit of an explanation. In fact I STILL have a COA on one of the kids PCs that is a bit of a "triggers broom" in that no part of it hasn't been replaced over the years.. well thats not 100% accurate - Ive reused the sata cables.

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d3vy
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Re: Completely bonkers

@Dwarf

Lets look at your points one at a time (Using the article as source for my responses)

"The iso images are available for free download, since this was an effort by the manufacturers to lower their cost in the cutthroat PC markets of yesteryear. How in any way can someone downloading these images for the machines they were intended for be in any way illegal ?"

Its not *if the end consumer does it themselves* You, or I or anyone can download a windows iso image and use it to set up a PC (License assumed to be owned) however a *reseller* has different requirements their options are :

1. Just provide the PC and nothing else.

2. Provide the PC and a document describing how to download your own image.

3. Put a copy of the Microsoft media creation tool on the machine with some instructions.

4. Create a recovery partition on the machine and use some image based backup of the initial state of the machine on there (Ive used Norton Ghost and clonezilla (free) for this in the past.

5. Sysprep the machine (Tbf Ive not done that since XP so dont know if its still an option)

6. Buy the licenced disks from microsoft as a reseller and pass the price on to the customer

7. Buy the licenced disks from microsoft as a reseller and absorb the price.

From the article :

"Normal end-users are allowed to download and use the recovery images for free. Resellers aren't allowed to download and redistribute them for free."

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"How can they be fakes any more than the ones that anyone else downloads for the purpose of reinstalling. I thought that the licence key was the bit that really mattered."

Well, Ive not seen the disks but from the article :

"You see, these discs weren't your average burnt copies labeled with magic marker. The court noted that Lundgren had the discs printed professionally overseas with labels that claimed they were authorized copies of the restore media"

So there are two issues here really -

1. Not paying MS the fee for proper media (as a reseller he should have paid $25 per disk - but would get discount at those volumes.

2. Sticking a MS logo on the disks that he did distribute

If he had just had the disks printed with "Daves Recycled PC Recovery disk" and his own logo he'd probably have been OK.

"The real point here is that MS are trying to get sales of new machines. When will they realise that the right thing to do is to maximise the useful life of the machines, since not everyone needs a top spec machine. They should be happy that people are still using Windows."

From the article :

"US Customs and Border Protection seized the shipment of CDs when it arrived from China, and accused Lundgren of counterfeiting."

So customs started the process.. not MS.

In fact no where in the article does it say that MS had anything to do with the case. It was the US govt that took this guy to court, Im sure MS were involved at some point, but its hardly them instigating and pushing for charges.

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"You have to wonder if this is another attempt to push sales of Windows 10 by sending perfectly serviceable but older machines to the scrap pile for purely business reasons. Stuff the planet, at least we are making a tidy profit."

Highly unlikely seeing as MS give vendors lots of ways to provide users with recovery options completely free, again from the article :

"...and the restore software is made available for free by Microsoft."

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So if you'd like to take a few deep breaths and try to think rationally about this for a moment you might see that this isn't a big conspiracy by the evil M$ its quite a simple case of copyright infringement and sale of counterfeit goods.

If you still don't have a problem with that I have some Kevin Clone jeans to sell you...

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TSB boss: We know everything's working, you just can't see that

d3vy
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The "old legacy part" is lloyds which no longer has anything to do with TSB.

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d3vy
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Re: Banks == IT Companies

I think I read that same thing.

Wasn't it based on one company who sold financial products and were floundering but realised that their primary focus should be IT and switched internal focus so that they were an it company who sold financial products and did really well?

I'd be interested to read it again now if anyone has a link.

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TSB outage, day 5: What do you mean you can't log in? Our systems are up and running. Up and running, we say!

d3vy
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Re: Blimey! This outage is the most outrageous since...

Dont forget communication... Ive yet to receive any kind of acknowledgement from TSB that there is a problem or any communication of timescales etc.

No Text, No Email nothing.

I knew it was still fucked because my card didnt work on sunday night Ive got status updates from facebook and the news.

Now I imagine some of TSBs older customers might not be on facebook monitoring the TSB page for news... They might be in for a shock when they try to buy their shopping.

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