Consultation, for what it's worth...
"The ICO said that it intends to implement the changes to complaint handling on 1 April 2014"
No irony there, then.
Anyway, on to the point in hand; the consultation document can be found here: http://www.ico.org.uk/about_us/consultations/our_consultations
And displays all the hallmarks of a lack of proof-reading...
3. Are you able to quantify this likely increase or decrease in the burden of our activity on your business ?
[Yes] Please explain what it is:
[No] Please explain what it is: