Cabinet Office agrees one year XP deal
Well, here's a thing... not quite the scale Liam proposed, but it does perhaps indicate that some customers do matter to M$:
7 posts • joined 13 Jun 2013
Until they learn that customer care and retention matters they'll continue to haemorrhage loyal customers...
Their mobile business lost me back in the mid nineties after > 10 years as a customer, then they managed to foul up demon sufficiently to lose me a second time last year after ~20 years.
Seems the bean-counters rule ... with the usual results.
FM cover never has replaced AM cover reliably (try driving the Wiltshire Downs or the Marches), DAB cover is of course worse - and Internet cover close to non-existent.
It would be good if the Emperor could could complete his wardrobe to the satisfaction of his subjects before he forced a new variant on us all.
Another case of the techies getting bored and forcing their latest, slightly less great, idea without reference to its real-world utility.
A. I'd like to buy some chocolate. How much will you tell my competitors about my fetish?
G. Oh, that's great! Nothing, except what they've asked us to report. BTW, want to buy some some analytics about your core R&D topics? Just tell us the word...
I wonder who weighed the benefits and risks - and checked the small print when the UK government's tech R&D outfit decided to use choc-mail?
Big V has a way to go if the service migration of the formerly-robust (if plodding) and helpful Demon is any basis for judgement. In that case the new mail systems couldn't even reliably deliver CRM-generated migration details to many existing customers - and when they do get migrated (only after all email service stopped did they realise something was up) the new systems can been seen, in real time, to delete valid mails from the servers.
So, the channel may not be an issue (it never was for Demon), but the technical competence, and humility to admit mistakes, may now be.
Now that sounds like the Big V I left 15 years ago!
Biting the hand that feeds IT © 1998–2019