Whilst I enjoyed the science behind this...
The only thing I really need to know and care about, is do they taste good as chips ;)
10 posts • joined 6 Jun 2013
Makes me laugh that HP can post profits and directors wages/bonus/stock options etc, but still find a need to make so many people redundant!
Of course I understand the need to 'trim the fat' and save money, but surely the satisfaction of your customers is paramount? After all without them you wouldn't make anything!
To say, from first hand experience, that customers are unsatisfied with HPs "service" is an understatement. Maybe Meg should get off her perch once in a while and actually find out what can be done to improve things!
Ironically, after not getting a payrise/cost of living increase for the past couple of years my (former) HP colleagues were given the news that they would be getting one this year, back dated to April to boot! A day of feeling good about working for HP ensued, that lasted all of about 24 hours before they received the email saying that a good majority of them may not have a job in the new year!
"Merry Christmas, f**k you very much, HP x"
So apart from making them more money, and bombarding us with 'possibly' more 'relevant' advertising than usual, what's the point?
Shouldn't time/money be spent on advancing things that will actually benefit the future of society/mankind? Although that wouldn't be profitable to shareholders, so probably not worth their effort!
Makes me wonder how many of you work/ed for a well known UK energy supplier, as this all sounds very familiar?
I jumped ship due to customer service taking a nose-dive, and being powerless to do anything about it... The less than competent management reluctant to do anything to improve the situation, as long as all tallies up on their weekly "excuse report" as to why the don't meet targets/satisfaction levels, all is well...
Working for E.ON for 10 or so years and all was going well, then news of the appointment of some former HP stooge into the E.ON ranks broke out. Within months, Aschenbrenner had decided that E.ON needed to outsource its I.T... then who should be awarded the contract for infrastructure and end user computing but Aschenbrenners former cohorts! Coincidence? or just good business sense?
A couple of years suffering with substandard IT, the air among the people of E.ON is rife with the annoyance of the poor service and hidden charges provided by HP, and with the reduction of staff, and offshoring work to those who fail to fully grasp the English language is sure to make things worse.
I parted HP's company 3 months ago, took the redundancy and ran, seriously the best decision I have ever made! I just feel for my former colleagues and friends in Enterprise Services, who still have the misfortune of being in HPs employ! (albeit not for much longer)...
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