MO141957 - Office 365 application connectivity issues
Status:
Service degradation
User impact:
Users may experience intermittent connectivity issues when accessing the service with the Outlook client and other apps.
Latest message:
Title: Office 365 application connectivity issues
User Impact: Users experienced intermittent connectivity issues when accessing the service with the Outlook client and other apps.
More info: Our monitoring indicates that web clients and mobile applications were not impacted by this issue. Word, Excel, and Power Point documents may have been affected by this issue if they're hosted on OneDrive for Business and were being opened from the associated client.
Final status: We reconfigured the way active service usage is balanced across the infrastructure and monitored service health to confirm impact remediation.
Scope of impact: This issue could have potentially affected any of your users intermittently if they were routed through the affected infrastructure.
Start time: Friday, June 15, 2018, at 12:40 PM UTC
End time: Friday, June 15, 2018, at 3:50 PM UTC
Preliminary root cause: A configuration issue caused active service usage to become unbalanced within the infrastructure.
Next steps:
- We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again.
This is the final update for the event.