Re: the error is in call it "AI" !!!
"Whatever happened to the term "expert system"?"
From what I remember an expert system made decisions using rules defined by human subject matter experts. Usually those rules were associated with reasons, so an expert system could not only make a decision but also support that with the underlying reasons.
AI/ML (which I know little about) uses statistical analysis to discover correlations. However, most of us will be aware that correlation <> causation. Hence it might be safest to use AI/ML as a tool to discover interesting associations which can then be considered by humans. Furthermore I get the impression that AI/ML cannot give reasons for the decisions it makes/recommends. In my view that makes it unacceptable as a decision-making tool (though it may be a useful decision-support tool).