Re: Customer support, not Computer Support
Don't you have corporate procurement where you live? The IT support guys don't insists on you using a crappy app just out of their own perverse pleasure. Someone, somewhere got a licensing deal with Microsoft at that's that.
There's not a desktop support guy in the history of the world that thinks you should be forced to use Lotus Notes, for example, but if that's where the cheque went, they're stuck with it.
In my early days doing desktop support (the only time, run away) the high ups (IT and business) were obsessed about users installing solitaire on their, supposedly locked down, windows 3.11 PCs. The supposed loss of productivity for the users was nothing to the efforts we had to put it.