I have been quite heavily involved in the forums. There is a very vocal minority of complainers. Not saying that some complaints aren't legitimate, I am in no position to judge, but anybody viewing the situation will clearly be able to see that most of the negativity comes from unjustified unrealistic expectations and just wishing things had been done the way they want. Conversely there are plenty of people who are happy with the way things are and are looking forward to continued development, coming up with constructive criticism etc.
It is a fun game. Largely a good community.
Myself I backed on the promise of an off-line mode. I can only play solo and then rarely due to internet, but the game I do play is amazing.
As for unresolved tickets, I think Frontier were just unprepared for the sheer volume of non-bug tickets over the holidays. I imagine they thought the product was solid enough to be playable and relatively bug free. On the latter they were right but the amount of tickets due to other disgruntlement are clearly huge. Backlog.
One thing is for sure, Frontier are responding to lots of threads on the forums but they must be swamped. Sometimes a thread disappears off the front page in less than a couple of minutes there are so many posts. The signal to noise from posters is terrible.
I expect it will calm down.