RE: Excuses, excuses....
To Matthew Collaery,
Thank you very much for your post. It made my smile, and then weep with the amazing familiarity of it all.
How long have you been out of the NHS? Just to comfort you I can tell you that absolutely nothing has changed.
It doesn't matter if its a National System or a shoddy VB 4 App with an Access backend database. Hospitals seem to get all manner of programs in from companies that arn't interested in providing after sales support.
I myself am an IT worker in the NHS, and have had many a conversation with software providers due to problems experienced along the way. 99% of all calls have been met with the likes of "it's not my responsibility" "it's your proxy server" "it's your firewall" or the famous "it's a local networking issue".
Considering local support contracts are paid for the only word I can think of describing alot of support offered is "jobsworth".
These responses have left our department high and dry on many occasion. Essentially forcing us to have to figure out a solution ourselves. And more often than not provide one, for systems that are not ours, that we should have support for.
It is stressful but I must concur that it is satisfying in the sense that you are doing your job (and someone elses) very well. Not that this is recognised by the users as any piece of bizarre software used around the Trust is for us to fix and us alone.
May I also congratulate you on the past tense of "Having Been an IT worker in the NHS"