All I want for christmas is for DSG to go BUST, DSG to go BUST, DSG to go BUST.
Something that's this Monopolistic and propped up by the gov at the same time needs to go.
While they don't get "Direct" funding, I have seen contracts made out in specific ways that resulted in schools and such having no choice but to go to a DSG store to buy the specific product. A bit like when some US gov contracts would call for power supply color coding that only Dell used..
I just got back nearly £200 from the ombudsmen from one of the DSG stores due to a problem. The "Apology" letter I requested came from one part of the group (all it says is "we have been told to say sorry, here it is" (no signature), and the cheque that came has arrived from yet another part of the group and it says the cheque is a refund as agreed for my customer loyalty contract, they look forward to hearing from me again!...
As to the "Fault"... Well, It has never happened... It has taken me over 3 months to get my issue resolved. Will anything at DSG Change... Nope... It doesn't need to.
There is little to no brick and mortar competition to them any longer. The gov says there is.
Currys has competition from Currys Digital, who has competition from PC World, who has competition from PC World Buisness.
Ever had to deal with "KnowHow"... Does anyone "Know How" to fix something AFTER they have looked at it... Doubtful!...
Generally nice staff through most of the DSG stores, but so little must actually go into actual training to understand products, they know ever buzzword - but ask them what the buzzword means and they instantly get stumped.
I would seriously love to see the whole group go under, be split, and become born again. Christmas wishes will not come tru for me this year tho.. Too much bad Mojo.