Re: creating joined-up systems
"It resulted in one female patient being given erectile dysfunction cream for an eye condition causing considerable pain and additional treatment needs, hence costs."
Bet they looked hard...
229 posts • joined 10 Sep 2012
I once got mailed a royalties cheque from the Musician's Union (I am a member) for a recording session I allegedly played on.
I rang and said I hadn't played on that session. Their response? Well, the paperwork has your name AND membership number on it, so keep the cash. There's nobody with a name even close to mine in the MU directory so... WTF?
In my experience, SME is fairly new to the UK. It was prevalent in the US where SMB was the UK equivalent. Over the last 10? 15? years, it's now become more widely used.
Same goes for Chairman/Managing Director/Finance Director/IT Director type titles being replaced with US style designations (CxO).
Many, many moons ago I was the PFY at a large UK Accountancy firm.
We were rolling out Tax software to each office. They had been told what to purchase - Compaq Deskpro 286e for the clients, a 386/25 for the server, Netware 2.15, yadda yadda...
I get to one office to do the rollout (only about 5 PCs) to find no server or clients.
The Partner in charge of that office had decided in his own wisdom that he didn't want to pay the sort of prices involved, so had gone to an auction and bought a load of "PCs and servers" for next to nothing.
When I pointed out that what he had bought were a load of word processors, not PCs and didn't have DOS/Win 3.1 on them, and couldn't be networked he decided to throw a fit and call my BOFH to complain about my ability to "do a simple task".
Turns out his idea of "next to nothing" was about 40% of what he would have paid for the proper kit, which he ended up having to buy anyway. When I revisited the office a few weeks later, the Partner was nowhere to be seen.
Sir David Attenborough was walking past a second-hand vinyl shop and saw an album in the window - "Wasp sounds of the Amazon".
He asked the shop assistant if he could have a listen. The LP was duly placed on the turntable and a set of headphones passed to him.
After a few minutes, he threw the headphones down in disgust. "I'm Sir David Attenborough! I've spent months in the Amazon! We did a special on the wasps and I don't recognise ANY of this! What's up?"
The assistant turned around and apologised. "Sorry sir, I was playing the Bee side..."
Tell me about it. Client in Nottingham had issues with their VoIP setup. 3 engineers turned up and did the "No Fault Found because we ran a simple check and couldn't be arsed to hang around for the INTERMITTENT problem to happen." routine. The 4th engineer actually bothered to wait and actually witness the fault happening and then things moved pretty quickly.
"After reading this column for a while I notice one thing. all these cock ups happen in regular industry where the worst thing can happen is a little bit of data loss. maybe important data or a few people dont get emails for a few hours, but lets face it, nobody is getting killed...."
Do you even BOFH, bro?
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