Symantec - a reliable source of twaddle
If anybody has any reason to believe Symantec is capable of carrying out an investigation into anything but money I'd be obliged for the links.
23 posts • joined 26 Jun 2007
Could an American company report the bad things it thinks American security agencies are doing? Likewise for a Russian/Chinese/North Korean co. Truecrypt was closed down by persons or persons unknown without any explanation and before its final security audit was completed. The final comment from the anonymous Truecrypt authors was that Truecrypt had a fault and they made a recommendation to use Microsoft's Bitlocker instead. There is an interpretation of these events which goes - the security services used secret laws (Do we have them? How would we know?) to stop any further dev of Truecrypt because it worked, and Truecrypt's 'use Bitlocker' statement was made as a obvious false flag (It is widely assumed that Bitlocker has a backdoor available to US agencies). It seems likely there is a difference in the form of pressure exerted by states on the companies that work within their borders but the effect is the same and the reporting by a company of the misdeeds of its homeland's government is discouraged and the opposite for the reporting of misdeeds of other countries. The US's public defamation of KL should be regarded as a compliment to KL (at least as far as US produced nasties are concerned), the sad thing is that the Russians have not similarly endorsed any US security products in return.
TV remotes often have buttons to change to another channel or mute their TV's. Whilst this is a perfectly acceptable use of the remote control for a TV, I've noticed several people also using these controls to temporarily change channel or mute sound whist adverts are on. This should be stopped and requires only simple reprogramming of the controller to prevent these harmful, unwarranted and unjustifiable acts.
These operating systems (and several others) are favored by pirates who install add-on programs which they then use for infringing copyright - this shirley should not be allowed and Im sure that if we ban the selling and distribution of operating systems we can significantly reduce piracy.
Number of calls to people who didnt want them, times
time in seconds it took them to answer the call and hang up and get back to what they were doing, times
the average wage per second.
The information gathered will supply more accurate info but;
Working on 6 million calls a day, with just 1% of the calls being to people who didnt want them and 2 mins of their day wasted at £10 an hour, comes to £20,000 per day or about £5,000,000 a year.
Nexus 7 2013 - upgraded to Lollipop on release day from the factory images. The only significant issue with the original Lollipop machine images Ive seen has been that the tablets with the larger memory capacities were all set up as if they only had 8GB, which Google issued a fix for, apart from that I noticed some misaligned text on something in settings. The few people I know who have the same tablet have not had the OTA update pushed out to them and it seems that only those who have hacked the OTA update to install manually have had problems.
One particular router is adding to Sky's problems - hundreds of users are reporting multiple random disconnects since Sky pushed out latest firmware upgrade to their Sagem router.
More interesting is that they are suggesting buying a new router or upgrading package as solutions.
After a problem where my Sky Sagem router randomly but persistently dropped the ADSL connection for a few seconds, I discovered the problem was directly connected to the Routers new firmware and a quick reflash of the older firmware brought the issue to an end.
Looking on their forums shows im not alone with over a hundred users reporting the same problem on Sky's forums since the start of this year. What is interesting is Sky's response which is firmly sticking it's head in the sand. With users reporting the Internet connection light on the router turning red they are being asked to check
a. their wireless is not too far from the router
b. they havn't exceeded their download limits,
c. whether they are willing to BUY a new router
Pointing out the fix to about 10 of the users brought a swift response from Sky - If I continue to spam the forums - expect to be banned.
What is going on and why havn't they acknowledged their is a problem with the new firmware?
Rufus brings up an interesting point, how to treat customers who are both open topped and not phesant. but I'd rather start a conversation about what we would like our customers to do to make it a better interaction.
A Guide For Users - Dealing With Technical Support Staff
Please be aware that computers are immensley complicated - more so than engineers.
If the computer has developed a fault, it is often best to turn off the machine and restart it before calling the support line.
Even if the rebooting solved the problem the problem should be reported.
Helpdesk staff are rarely experts in all the areas that relate to your issue.
Mention early in the call if the item has ever worked and try and think if anything else might be relevant, eg. there's a powercut or you dropped it down the stairs.
Follow instuctions and report back on your progress with plenty of verbal confirmation and interaction.
If you want to know, ask and if you are uninterested try and be polite - sometimes engineers need to talk things thru to clarify their own thoughts and are rarely gifted with the ability to properly judge the level of detail each caller would like to hear.
Biting the hand that feeds IT © 1998–2019