* Posts by dds

2 publicly visible posts • joined 12 Jul 2012

O2, GiffGaff network goes titsup for unlucky punters

dds

Related?

Im not too sure on whehter Huawei have the contract now, either way their network is not what it used to be pre-iphone era. Too much strain no investment, rather a mast sharing deal with Voda to save money I suspect.

then the addition of giffgaff and Tesco furhter strained the network! and by the way Telefonica the parent company of O2 has £57 billion defecit which it needs to reduce so I very much doubt there will be money invested just ways to make money

dds
Coffee/keyboard

Poor Service

I rang into O2 Customer Services in 2007 informing them I can not make or receive calls in Windsor High Street, as I was working at the time so having a O2 phone was absolutely pointless. I had to ring in about 5 times over the course of 6 weeks to get a response that an engineer has been assigned to look at it and we will update you. Needless to say they never did, so I rang up 6 months later explaining I still can not make calls and I reported the issue 6 months ago.

Fast forward to TODAY and still not possible to use iPhone to its full potential as you barely get Edge reception.

I however switched to three 6 months ago much much better 3G signal all over the country.

Conclusion: too much focus on other streams of revenue and not paying attention to your core product!