Ugh.
They are the worst at being money-sucking greedsters. I was recently trying to figure out which renamed "suite" would upgrade my old one, and it's incredibly annoying to pick through their marketing schemes. I even made the mistake of using the web chat, where the guy kept using my first name at the beginning of every sentence (which got creepy and robotic) and telling me he thought I should upgrade NOW because it would meet all of my needs. He never asked what they were.
Yuk!
Biting the hand that feeds IT
