I can say
Dyson customer service has been a model to note in my experience. Recently my venerable DC03 gave up the ghost after 15 years of sucking, i think i replaced the filters 4 or 5 times in that entire period. I called the Dyson helpline, they were very apologetic, but given the age of the machine, they could no longer provide any support. Instead they offered me £100.00 (yes One Hundred pounds) off any new machine on the website. Once i had picked myself up off the floor i chose a new model and paid over the phone. New machine arrived 2 days later and they took the old one away too, not bad. New machine ( a DC39 with a ball thing) sucks like a god, but will probably not be around in 15 years time.