How do I claim?
I lost a few novice-user customers over this... as someone who deals with consumer PC repairs, no amount of password / security resets could keep the Yahoo / BT accounts secure. BT kept saying it must be a virus on the computer, and 'the technician' (me) needed to take yet another look at the PC as it must be infected. (Nope, completely clear).
Guess who the consumer tends to believe.
And there's only so many times that you can charge a customer, or do it for 'free' before someone says enough is enough.