He shouldnt have apologised.
Its about time people stopped pandering to all the wankers out there who whine about everything and act like a tough bully through email/online. Take the Michael O'leary approach.
He should have told that 'early adopter' to fuck off and read a book or have a conversation with his kids or something. Did your life end yesterday without copy/paste? No! So another day isnt going to make a bit of difference so STFU
Peoples perspective is arse-ways nowadays.
anyway, if he is an early adopter , why doesnt he have an iPhone. Everything else if just a bad copy months later..... ;-)