Re: ::rolls eyes::
I once politely asked a call centre operator (BT call centre) why she sounded so down in the dumps and miserable...
'Are you Ok, you sound like you have the weight of the world on your shoulders',
To which I received a tirade of abuse centred on her claiming that I didn't understand the nuances of the Irish accent. I replied, 'my wife is Irish so I think I do, and I do believe that you are having a difficult day today, would you like to talk it through.'
The expletives came back thick and fast but were tempered by that beautiful Irish Accent.
Interestingly prior to the phone being answered it stated, 'Your call maybe recorded for training purposes.'