Free to pay more as well, as lots of organisations like this charge extra for call centre bookings. I hope they either take the hint and sort their act out or take a right good suing to set the example for others.
In the greater scheme of things, and especially if built in early enough, this sort of stuff has negligible cost.
You do know you only have to build ramps on entrances to new build houses don't you? And that its cheaper and easier to build an assessable ramp than steps? /voe