This will hardly stop them from setting up again.
They will just ask someone else to be the front of the company.
277 posts • joined 8 Mar 2011
No end of times I get this.
User " An error popped up".
Me "Ok, What did it say"
User " I can't remember"
Me "What were you doing at the time"
User "I can't Remember"
Me "When did it last happen"
User "Months ago" (even though you are there on an unrelated matter.
User " I have a message here what do I do"
Me "Ok what is it saying"
User "Well its just asking me to click OK"
Me "Anything Else"
User "No, Just ok"
Me "Well you don't have much choice really than to just click OK."
1. Lacking in customer service, you walking in the store and had to dodge the pushy sales staff who wanted to bother you all the time (take note PC World)
2. Overpriced 10 quid for a lighting cable for instance
3. Staff lacked technical knowledge of the products they were selling, back in my student days the staff knew what component xyz did and could suggest an alternative.
4. Too many stores, you have to sell a lot of kit to cover wages, rates etc
99% of companies issue their end users with IT kit without any sort of training on how to use it. I have only ever once witnessed an instance where training was mandatory, each user had to sit with a trainer going through the new features of windows and office. If all companies did this then us support staff would have little to do. There are numerous times i have been asked by a user who has logged a fault because they can't do the simplest of things such as printing, connecting a projector saving a file, creating an email signature, etc.
Oh its 100% True as the default answer from their help line is to do a factory restore back to its out of the box settings. There is a valid reason to do this as the customer has most likely installed something to cause their problems. What is unacceptable practice is not stressing to your customers that your personal settings will be gone.
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