Re: Oh Joy?
"What about ordinary Joe Soap who spent thousands for some agency to build their WordPress site and the agency don't do updates because it costs them time that they can't charge the customer?"
We require to host all our sites (Then we know what sites are there, domains are used, etc.. obviously until they can't be bothered and slap their domain on a crap web host, when we find out they wonder why we are fuming they paid stupid amounts of money on a website noone has control over and the domain isnt even officially owned by the company). We will request the agency then keeps the site up to date whilst we host this (Making Marketing aware they are paying the agency for it), if they fail to do so demand a login and do it ourselves (Ensuring time is logged and cross charged to Marketing), when the marketing agency need to do work, take a backup of the database and files and supply it to them.
So far I am only happy with one agency used, as they actually do apply updates faster than we are able to.