IBM then and now
IBM at one time was the top notch employer in the US. People lined up for jobs and were considered lucky if they were hired.
When I had a question on Sales I would walk over to the friendly IBM salesman that had his own desk in our office.
Ten years go by.
I had to ask around who our sales rep was, nobody knew.
I finally get a phone number. I call the person and he listens to my question and says something to the effect that your going to have to sign a contract in order to speak to tecnical person at IBM.
I asked HUH?
He tells me any question that has to be asked a technical person at IBM now requires a contract.
I left shaking my head.
IBM did a 180 turn around in 10 years. I couldn't even ask about a new CPU that we had bought, We had to sign a contract... sigh.
IBM used to be the customers friend and would gladly answer a question without a flinch.
IBM will pay for this in the long run.