Outrage
Outsourcing has been the big problem. Tom Alexander advised 2 yrs ago we would bring back the outsourced team. now we are 1 entity under Everything Everywhere, we are to follow TMobiles success with outsourcing our teams in Finance!
Bring the customer experience back to an all time low. Although we are classed as back office, dealing with credit underwriting and customer cais, fraud prevention, should not be outsourced. Should be dealt with in a timely manner in the UK. My closest friends and family have been affected by this. and its an absolute Outrage. out of the 2 brands Orange was the most successful, so why are we adopting T-Mobiles processes is beyond me!
Biting the hand that feeds IT
