Posts by kfkhotdog

Welll im one of the 5 percent of heavy users then

What a joke, I have to admit that i am probably one of the 5% that virgin say are being greedy with there bandwith, after all this is why i joind there XL broadband, and why I pay all that money for my 20Mb line.

I can remember the good old days before, anyone else in the area had it, super fast music downloads, great online gaming experiance, not a care in the world, then the network got busy, and Virgin decided it needed to share out it resorces, and start to throttle back at peak times.

However I have to admit that I do not even notice the throttleing, as I never manage to get anyware near the bandwith that I am paying for, I have been doing regular speed tests on my cable line, and over the past two months I have been getting an average downstream of between 512kbs and 1mbs, and most of the time I actualy get a faster upstream than I do downstream......

So as you can imagine I don't even notice when they throtle me, this brings me to an interesting point, for months now i have been looking at theese speeds and thinking, about saving some money, and dropping down to one of the slower options, the only reason for not doing so, was the large amount of data, that I download and worying about capping, but looking at the figgs, perhaps i would be better of with just 2mbs broadband, after all this is faster than my current average speed, and even after capping it will not be any slower that I get at busy times ayway.

Best of all I save myself the money I need to get my V+ box, perhaps anyone else suffering like me, should do the same, if we all leave XL and tell them why then perhaps they will invest in there network, and actualy be able to supply the things they promise, lets face it 50mbs when it gets to my area, I don't hold out much hope, but who knows I might get an average of 2.5mbs....LOL

Stop sign as my data aint going noware fast

If only you shopped in Pc World - Nice one Adam...

Couldn't agree more mate.....

I have been a reg reader for several years now, and am often left gobsmaked by the coments, that get made about PC World, I am nor ashamed to admit, I aslo work for the company, and I think that the points to make are spot on....

For example I get realy anoyed by, the way our instore technicians get slated for being rubish, by people who probaly havent even set foot in one of our stores for 5 or 6 years, yet alone had cause to actualy deal with any of them....

Don't get me wrong, I am sure that from time to time, a situation ariese and we make a mistake, just like anyone else after all our staff are human, but then I have had bad experiances from small indipendant IT sales and support companys, and we at PC world often have to pick up the pices left behind after someone else drops the ball.....

These however don't make it into the press, or get mentiond on line as no one seems that interested with them....

The point to remember here is, that PC World and the DSGI group as a whole, wants customers to be happy, with margins the way they are at the moment, they want customers for life, as thats the only way for the company to be sucsesfull....

So although they do not always get things right, if you are unhappy at any point, ask to speak to the stores general manager, and they will do everthing, in his/hers power to solve your problem for you, if they say no, then theres a good chance that the situation is not as clear cut, as you might think.....

PC World & the DSGI group as a whole are focused on customer satisfaction, perhaps more than some of you that havent visited our stores for a few years might think, so give us the benifit of the doubt, and give us a chance, who knows we might change your mind.....