Manu T. The article is about Nokias products and its downfall.
In my opinion, the slide started with the N97, which was touted and advertised as the ultimate in smartphone ( no its a computer in your pocket or some such blrub) and the advertising budget of a third world country's annual GDP.
AND the issue highlighted is the sheer arrogance and disdain displayed by Nokia, when problems arose, in keeping pushing it (assuming consumers were idiots who would keep buying no matter what the faults - another insult, taken for mugs/ granted).
The device may be buried, but not forgotten by us, who bore the brunt of the company's cynical lies, stonewalling and outright deceit, after paying a high price for the product.
As much as you love Symbian (good for a basic phone), theres scores of us , who have been abolsutely riled by Nokia in pretending that SYmbian s60 was the ultimate in smartphone OS, and without remorse.
And the majority of people are NOT INTERESTED in making their own apps. ( you sound just like Nokia management now)
They only want what is offered to "just work" !
And thats the point.