They don't care about customer feedback. I have a 20 year old email account that my ISP decided to migrate to Outlook.com back in 2014. I access it via POP3. The other day there was a snafu with MS POP3 email servers (which they REFUSED to admit was on their side and kept trying to pin on the client side until it was 'mysteriously' fixed a week later) and I was forced to login to my account via Web Mail for the very first time.
So, lo and behold, there, sitting in a 'junk' folder I didn't even know existed, are a TON of really important emails I never received because they were marked as 'spam' and never delivered to my email client via POP3. The icing on the cake is that you cannot turn their 'Junk' filter off, despite me seeing HUNDREDS of requests from MS customers going back for many years for such a BASIC feature, all you can do is add domains to their 'safe senders' list.
Since their spam filter is LITERALLY bonkers with no rhyme or reason to it and I cannot turn it off, I am now forced to periodically check my account via web mail to rescue important messages that should NEVER have been flagged as spam but were. I shudder to imagine how many I have missed over the years because of this 'feature'.
While searching Google for a way to turn this 'feature' off, I read many heart breaking testimonials of users who had missed important job interviews, doctor appointments, invoices, etc, because of it. They BEGGED Microsoft for a way to turn it off, to let their email client filters handle the spam instead - page after page after page of users complaining and screaming.. and here we are in 2020 and you STILL can't turn it off.
Are MS programmers on crack?