* Posts by Phil W

1107 publicly visible posts • joined 10 Mar 2010

PC World ordered to rip up promo for next-day repair promise

Phil W

Sounds like the customers fault but...

...it could also be some idiot at DSG on the phone who told him to take it to the store.

The WEH plan next day cover is dependent on the item being collected directly from the customer by a courier, since the item is not necessarily taken to the nearest store, but the nearest repair/service workshop (although this could be in the nearest store it more than likely isn't). Where the product goes to will depend on the type of product, and will also be different depending on if it is a normal 12 month warranty fault or a claim under WEH cover which is actually an insurance policy rather than a warranty.

I suspect what has happened here is either one of two things, the customer has called up and been told by someone who doesn't know what they're talking about to take it into the store, or the customer called up and was told a courier could be sent to collect it but the customer didn't like this option and decided he would take it into the store despite this not being an option.

I've had trouble with returns and repairs at DSG before there they were at fault, but more often than not they are very good, and this particular incident doesn't sound like it was really their fault or warranted a complaint to the ASA.

Win8 Safeguarding series critiques wanted

Phil W

Re: British sophomoric humour aside...

For Windows 7, MSE is far better than any of the paid or free competition, and if it had been included untouched in Windows 8 your statement would of been much closer to the mark.

But as for Windows firewall....Just look at your video segment where you launch oooVoo and get a Firewall prompt. If you had just put that prompt in the background and carrier on trying to sign in to oooVoo it would of let you. If you click cancel on the prompt, it also lets it carry on accessing the internet.

The way a firewall should work, and most of the reputable third party ones do, is that the application gets no network access at all until you specifically click the button to allow it.

Surely there's no way you can believe that that behavior in Windows Firewall makes it superior to third party alternatives?

I would like to know the answer to my original question though. Who are you actually aiming these videos at?

Phil W
Coat

Re: Win8 Safeguarding series critiques wanted

Also

"I tossed together"

huhhuhuh *snigger*

Phil W

Re: Win8 Safeguarding series critiques wanted

Who's the target audience for this lot supposed to be?

It feels like you're aiming it at totally novices, yet the advice spans from really basic things to quite advanced things in a very short space of times. You also reference a number of terms without explaining what they are.

Pick your target audience and either explain the terms you're using and what the utilities you're using (like Group Policy) are and what they do better, or change the tone of the videos so it doesn't feel like you're talking to someone who's never installed Windows before.

My next criticism is that your opening statement in the first video is false.

Windows 8 (Pro or otherwise) on it's own with no extra security software is not better security than you can buy from any third party. Sure it's more secure out of the box than any previous edition of Windows, but there are many third party security tools that are better than what's included.

"Windows Defender" in Windows 8 is not even as good as security essentials, as you say its "more like" MSE than the old Windows Defender and is certainly not a terrible product but if you look at the core components of it you'll see there are some missing compared to MSE on Windows 7.

Hence why there are a number of guides on how to install MSE on Windows 8, despite it not being officially supported.

Windows Firewall hasn't changed significantly in Windows 8 apart from some of the default rules, and is still the bizarre and sometimes ineffective bag of crap it used to be.

If you have a firewall that detects a new program accessing the network asks if you want to allow it, while still giving the application network access before you've actually responded to the prompt, it is not doing it's job properly.

There are any number of free firewall programs that are better and easily available.

I also find it strange that you simply suggest installing Java with no warning. Java is becoming less prevalent on popular internet websites, but seems to have a new major security hole announced every week. Frankly I personally strongly suggest to the average user not to install it unless they actually have a need of it.

Part 3 is titled "BIOS or UEFI", yet makes no real reference to UEFI. Perhaps briefly explain what it is and the differences between the two.

If this series of videos is aimed at total novices is it wise to advise them to set a BIOS password? Sure it's a security measure but what if they forget the password? You make no mention of the implications of that, which can be quite serious on systems like Sony and Dell laptops where the BIOS password cannot be reset if forgotten.

On a more positive note, the section on configuring Group Policy is not bad, and provides some useful advice that most users would not come across ordinarily. It even has some things I would not of thought of doing on a home PC, and I'm fairly familiar with using GP in a domain setting.

The idea behind these videos is good, but they're a bit vague as to who they're aimed at and lack details and explanation in certain areas.

Boffins implant almost-cellphone in the BRAIN

Phil W

Re: Good.

"Wire me up, wire me up NOW!"

Certainly Sir.....*KZZZTT*

Kiwi Coroner says Coca-Cola helped kill woman

Phil W
Headmaster

Re: @Thorne

"then I'd be stepping in their quick smart to try and stop it"

What is your partner's "quick smart" and how do you step in it?

Comments Section at the bottom of the page

Phil W
FAIL

Re: Comments Section at the bottom of the page

I agree completely, and was considering posting something in the same fine.

Having comments at the bottom is good, sorting by highest rated is bad.

The BBC News website has the same problem, on the stories where there are comments there are frequently highly rated comments at the top of the list that appear to have nothing to do with the story because they're totally out of context without the discussion that prompted them.

The only way this would work is if you were to only show highly rated comments, that are not replies to other comments. Even then it is dependent on the poster actually hitting reply and not just making a new post.

Fail icon, because this feature is at least a double fail.

WTF? Been seeing a lot of recommendations for Mint Linux to newcomers, why?

Phil W

Re: Worlds of misunderstanding

Mentioning Nvidia drivers made me remember a distro.

Linux Ultimate Edition, based of Debian/Mint, it's very prettified and last time i used it (2-3 years ago) it was one of the better platforms for Linux gaming.

Phil W

Re: Worlds of misunderstanding

You're right to some degree, there are a few types of people who get into Linux. I'd say three.

Those that want to get into it to use it as an alternative desktop OS to Windows. They just want it to work to browse the internet or play games or what ever. Maybe cos they don't want to pay for Windows, who knows.

The second group would be those that want to learn the actual OS side of things, they want to understand how it works be able to configure all the different aspects.

The third group would be those that HAVE to learn Linux for work purposes. These people may or may not actually want to learn it, and if they don't ease of use is really paramount for them.

As for if I think the ease of use will give newbies a solid grasp. No but that's not what's important about it.

If you're a newbie venturing into Linux for the first time you've potentially got two things to contend with. Not knowing how it works or how to use it, and not being comfortable with the feel of it.

If you can eliminate, or reduce, the issue of them being comfortable with the system, learning the actual inner workings of becomes that much easier due the confidence the comfortable experience will give them.

Considering that idea, look at the state of Debian vs Mint after a clean install.

The desktop environment you get from Debian is stark and lacking in a variety of features and options, to get a decent desktop experience you immediately have to start learning.

The desktop environment you get from Mint is polished and smooth and has everything you need to get started.

Phil W

Worlds of misunderstanding

Oh and just to address your point of the results for Mint adding worlds of misunderstanding.

Most linux newbies aren't too worried about misunderstanding to begin with, they just want to be able to get it to work. They pick up the real way things work later on when they have a more solid grasp of using the OS.

Phil W

Because it's easy and it works

Ubuntu used to be thing for noobs. and Mint did used to be an Ubuntu remix of a sort so still got recommended on that basis.

These days Mint is for the most part a Debian remix, not that it makes a huge difference from being an Ubuntu remix. As a desktop OS Debian/Ubuntu and remixes there of are the easiest for beginners to approach. Forum support for both is very good, and for the most part (non-gui related) advice that applies to Debian can also be applied to Ubuntu and remixes of either.

Mint has an advantage for beginners over Ubuntu these days because of Ubuntu's move to it's Unity desktop system.

There's nothing fundamentally wrong with Unity, but Mint comes in KDE, Xfce, MATE and Cinnamon desktop variants. All of those desktop systems by default feature a taskbar with a system tray on the right with the clock in and a menu button on the left containing all of your programs.

As I'm sure I don't need to point out that this gives them, at point of looking at the desktop, a striking similarity (superficially anyway) to the layout of Windows. An OS which most linux newbies have quite probably used before and are comfortable with.

Yes of course you could install KDE, Xfce, MATE or Cinnamon on some other distro but that's extra work a newbie doesn't want or need.

As an additional bonus, Mint comes with media codecs installed by default, something which Debian and Ubuntu do not. I think it may also come with Flash browser plugins already installed but I'm not certain on that one.

Essentially it comes down to the fact that freshly installed Mint presents a slightly more familiar desktop environment that looks pretty, has software in that will play all your media by default and lets you browse your favorite web pages without having to do any extra fiddling. Exactly what desktop linux newbies are after.

I've often heard it said jokingly

"Ubuntu is actually translates to 'I can't configure Debian'"

Well as an experienced used of various distros I would only half jokingly say

"Linux Mint actually translates to 'I don't WANT to configure Ubuntu'".

What's NFC? PayPal lobs Chip and PIN readers at UK small biz

Phil W

I'm not the biggest fan of PayPal but it has it's uses.

I use it for paying for subscription service like my internet hosting, where I'd rather not set up a direct debit but don't want to have to pay manually each month.

It's also handy if you want to buy something from a website that seems a bit dodgy, but is the only place where you can get a particular item.

Clarkson: 'I WILL find and KILL the spammers who hacked me'

Phil W
Joke

Ok ok, I admit it, it was actually some dodgy Iranians.

NB. Again on the point of context making the difference this is clearly a reply to an early post and I've used the joke alert icon.

Phil W

I think the point Roby was making is that it's not about him being a celebrity but more about the fact that since he's paraphrasing a well known film, it becomes far more obvious that it was not an actual threat.

Just like if I said that my opinion of Apple was "to nuke it from orbit, it's the only way to be sure", most people would realise I was paraphrasing a film quote and not actually intending to engage in a nuclear weapons attack in Cupertino.

Where as if I said "Off to see some dodgy Russians later to buy a nuke to blow Apple HQ up" it would be far easier to think I might actually try and do that.

Regardless, the bit where he says "Unlike some people, I WILL find who hacked my account." adds a serious context to threat and should land him in trouble.

Any storm in a port

Phil W

Re: They ARE fiendish

Worst thing about micro USB... USB Micro A and Micro B are only differentiated by a slight bevel in the corners on one side. It is quite possible, even likely that you can shove a Micro A plug into a Micro B socket and bend it out of shape and cause damage this is only rendered unlikely by the fact that Micro B is exceedingly common and Micro A is exceedingly rare.

Also with both Micro A and Micro B, they are so small and the sockets so weak that you can easily push it in upside down not all that hard and break the socket off the PCB.

My final peeve with Micro USB sockets, is that in many devices, the anchoring for the socket mounting is so weak relative to the average force used to push the plug in (plus the slight wiggle room most plugs have) that the sockets tend to snap off the PCB far too easily, the Nokia N900 was prone to this.

Traceroute reveals Star Wars Episode IV 'crawl' text

Phil W
Joke

Re: he's missed a verse of the Fresh Prince of Bel-Air

He might be the CCIE Prince of Bel Air but I'm the CCAr King!

Samsung laptops can be NUKED by ANY OS – even Windows: new claim

Phil W

Re: So let's see if I understand this...

Regardless of whether Samsung got the original firmware from a third party the problem remains their responsibility. If the brakes failed on your car you wouldn't let BMW/VW/Ford/whoever get away with blaming a third party who manufactured the brake discs.

If you assemble and sell a product you are responsible for the quality of it no matter what's in it or who manufacturers the components.

Android gets tipsy on Wine, runs WINDOWS apps

Phil W

Re: This is not about phones

THIS!

There is that orange branded phone which is based on an x86 atom so I suppose that might work but otherwise meh at this.

If wine could some how work on non-x86 platforms I would be using it on my old power mac g5 that's running Linux mintppc.

Axed staffers hijack HMV Twitter account: 'We're tweeting LIVE from HR'

Phil W

Re: Acronym

I stand humbly corrected.

I did not know, or more likely had forgotten, that an acronym should be naturally pronounceable.

I'll go and watch a doovde on my lucudu tuv.

Phil W

Re: Acronym

Not really a reply to my post though is it.....

Also not sure why I was downvoted. I just pointed out a technical error in the article.

Phil W

Acronym

HMV is an acronym not an abbreviation.

HiMVoi would be an abbreviation.

How to destroy a brand-new Samsung laptop: Boot Linux on it

Phil W

Re: Oh How I Laughed...

@AC 14:34

You're right Greg Kroah-Hartman, compiled the module, using for the most part code provided by Samsung.

Suggest you check his Google+ page where you'll see him saying as much.

Phil W

Perspective

I've posted a few replies so far, but I wanted to summarise in a post of my own.

The code for linux kernel module that causes this was supplied by Samsung.

This could just as easily have happened when installing a different edition Windows than the one supplied, if there were drivers included from Samsung from a previous product that broke a current one.

Apart from in a small number of circumstances, driver software should not be able to break hardware. Not because of the driver code but because the design of the firmware.

A few years back there was a similar incident with Intel network cards that used the e1000e module, again code from the manufacturer.

Phil W

Re: Does Samsung support Linux?

@AC Let me just fix that for you?

Does Samsung support Linux?

Yes, not specifically on this product but they contribute kernel code.

Did Samsung write the Linux driver that crashes?

The code used to compile the module came from Samsung.

Did Samsung install Linux?

No. But given they contribute code to the Linux Kernel to make it work with their laptops, perhaps they should of done so to test it?

If this happened with when installing Windows XP on the laptop, because XP contained an old Samsung driver that broke the UEFI firmware would you be blaming Microsoft or Samsung?

Phil W

Re: There is a simple fix

"Did Samsung write it?"

Yup pretty much, the module is compiled from code samsung provided.

There's your explanation of why they now have to fix it......

Phil W

Re: Well actually

It's not unrelated to the OS true, but as has been said the blame lies squarely with Samsung.

It should not be possible to kill a UEFI firmware simply due to loading a bad driver.

In fact the driver isn't even bad, it works fine on other models of laptop.

But whether you point to the UEFI or the kernel module as the cause, I'm pretty sure it's Samsung's fault since as far as I'm aware the samsung-laptop module is code actually code contributed to Linux by Samsung.

Microsoft's Dell billions have Windows 8 strings attached

Phil W

Re: Elop

My criticism is not they outsourced the OS. Nothing wrong with that decision in many ways. I enjoyed Maemo on my N900 and Symbian on my N95, but I can certainly see good arguments for outsourcing the OS and I'm sure if the new CEO had been someone else and not Elop the same decision may have been made.

His colours and greek horsey nature were shown in the rapid and total lunge towards Windows Phone though. Which at the time (and even now to a lesser degree) was a poorly received platform with relatively few apps.

Android was to many people both inside and outside Nokia the the obvious and likely choice until Elop came along. Nokia already had a lot of Linux and Java expertise in it's Maemo and Symbian camps, which would of been useful and easily migrated to an Android based Nokia world.

Windows Phone for Nokia meant dumping a large number of specialist staff, and building phones which were highly restricted in their hardware design. Which for a company that has a history of designing phones with strange/innovative/useful designs and features is an odd and illogical choice (the N900 is still the only smartphone I know of to have a built in FM transmitter making it immensely useful for in car audio, and the physical designs of the Nokia 7600 and 7705 are quite bizarre).

You may argue that people being upset at the choice to go to MS instead of Google is religious hatred, but actually when you look at what Nokia had and did before, and what it became post Elop, there's a good deal of reason to be upset. That and the fact they could of done what HTC and others do, makes Windows Phones as well as their other devices, rather than throw all their eggs in the Microsoft basket.

Also, I think it was a ridiculous choice yet I still like Windows Phone. It's not a bad platform at all, and I think the HTC Windows Phone devices in particular are very good.

I still think that it wasn't the right choice for Nokia.

Phil W

Elop

"you had to wonder whether Elop was a trojan horse."

No you didn't. It was bleedin' obvious!

Linux HTPC <£300

Phil W

At a guess I would say it's the driver for the PCTV device, at a greater guess I'd say it's cos it's using a driver for an earlier model or variant of the chip which doesn't support DVB-T2 only DVB-T.

I'd suggest investigating what driver module has been loaded for the device and checking if there's a different/better one it could be using, then blacklist the current one.

Horrifyingly I've had to switch to Windows on my HTPC set up, the drivers in XBMCbuntu for the E-350 or rather the Radeon 6310 are poor. I get horrible tearing in video playback either from files or direct from DVD.

Windows 8 with XBMC, all fine.

On the plus side I now have the Netflix app in Windows 8 as well.

Forget bonking, now mobes can buy stuff using pay-by-SQUEAK

Phil W

Re: Eh....

The technology is available in shops, and on devices.

What's lacking is apps for paying using your phone, in the UK at least.

As far as I'm aware at present Orange are the only network offering an NFC payment app, and also one of the major high street banks is offering it. I believe in both cases this is restricted to the Galaxy S3 for reasons unknown.

Quite frustrating as I have a Galaxy Note 2 on T-Mobile and would like to be able to pay by bonk with it.

Pubic louse falls victim to eager Brazilian strippers

Phil W

There really is nothing like a shawn scrotum

http://www.youtube.com/watch?v=Uv_a8GbjN-o

Dixons steps over Comet's bloodied body to nab bonus Xmas sales

Phil W

Re: The future

Just out of curiosity, when you say they ignored you, you mean they didn't come and talk to you of their own accord, or that when you actually walked over to them and tried to speak to them they ignored you?

Phil W

Re: DSGi always do well

Interesting though I'd be far more interested in seeing YOY comparisons for whole years though rather than just Christmas. Judging a business's performance solely on the Christmas period can be misleading.

As for your comment on margins, it really depends on the lines, I beleive that the margins on some of the larger goods such as TVs and washing machines are quite low. But other items are quite large, or should be.

SD memory cards just for example. 16GB Sandisk class 4 SD card is almost twice the price in PC World/Currys as it is at Play.com from various market place suppliers. Even if Dixons bought them in at retail price from these other suppliers, they could still sell them at nearly 100% profit.

Phil W

DSGi always do well

As per title, they have always done rather well, even in difficult times.

Their margins are pretty good, and they have a fairly chunky profit generating area in The Tech Guys who charge people way over the odds for simple repair/maintenance work, though many punters continue to be willing to pay those prices.

As for HMV. Everyone is assuming they're dead because they're in administration. Administration isn't always a death sentence, sometimes it's the kiss of life because it bypasses useless managers who were the cause of the problems.

I wouldn't be surprised to see them find a buyer and turn their fortunes around, there's plenty of fairly obvious ways HMV's business could be improved

Your post which got most Thumbs Up

Phil W

This one?

Maybe my best post could be this one, if you all would like to upvote it for me to achieve that goal that'd be cool!

My most upvoted post so far was on the recent Plusnet NATing thread with 27 upvotes and counting.

Sheffield ISP: You don't need a whole IPv4 address to yourself, right?

Phil W

Re: They're doing this backward...

Well, obviously don't opt EVERYONE in at once.

Do it the virgin media way (one thing they do quite well) and test new network config/firmware updates on a small test group and increase the test group size until you're confident it works ok. Then opt everyone in.

Phil W

Re: They're doing this backward...

Indeed, it is a delaying action at best. But that's hardly a compelling argument against doing it.

To argue otherwise is to also argue against fuel efficient cars because the oil will run out eventually anyway.

Phil W

They're doing this backward...

I think the sensible thing with this really would be to make it an opt out scheme, maybe even charge a small fee for static IPs.

If necessary I'd pay say an extra £1-2 per month for a static IP, where as Joe Public who doesn't really know what a static IP is could get NAT'd and not notice or care.

It also seems likely they'd free up a lot more IP addresses this way.

Phil W

Volunteering for the unknown

Surely anyone who really understands what this actually means, probably won't be the sort of person willing to volunteer due to have some kind of port forwarding in place for remote desktop or some such thing.

Also what about sites that restrict file downloads per hour/day based on IP. If the person/people I'm sharing with use it all up I'm screwed.

I'd much rather have an IPV6 address, than a NAT'd connection with some stranger.

Review: Google Nexus 4

Phil W

Re: Note 2

Agreed. Having purchased the Note 2 I can't praise it enough. The only way I'd have bought anything else is if there were a decent android with a hard qwerty keyboard available (i was upgrading from the desire Z).

Phil W
Thumb Up

The Article

After my feedback on previous crappy quality reviews I thought I'd comment here.

This article is good and I heartily commend it.

Actual pictures of the device in the reviewers hand, genuine screenshots and fairly decent reporting of the device.

Many thumbs up!

Forget 3D: 13,000 UK homes still watch TV in black and white

Phil W

Re: WTF?

if you electrical signals aren't different for analogue and digital I think perhaps you need some training in electronics and a demonstration of an oscilloscope.

Digital electronics and RF have square wave forms, analogue does not. If an analogue wave form is curved, then it is because it is attenuated and the data will be degraded.

Phil W

Re: Rip off

As I posted above, ITV (along with Channel 4 and Channel 5) do receive some of the licence fee.

It is only a very small proportion compared to what the BBC get, but they do get some.

Phil W

Re: Rip off

The TV licence isn't a rip off if you watch anything on BBC channels, or even ITV, Channel 4 or Channel 5 as they all get a small proportion of the fee. It's even justifiable if you watch any Terrestrial RF or Satellite broadcast TV since some of the fee goes to pay the OFCOM licences for the RF frequencies.

That said, you should have a choice. There's no good reason I can see why you should need a TV licence if you have Virgin Media. The fees to the BBC should be part of the cost of the Virgin package, with no TV licence required, since there's no OFCOM licence fee for cabled broadcasting.

Phil W

Re: WTF?

"There is no such thing as a digital signal, it's all broadcast using the exact same UHF channels as analogue - the box merely interprets the "1s and 0s" to make up the picture."

That statement is nonsense of the highest order. You've essentially just said digital doesn't exist and then gone on to explain how it does.

Is this possibly the worst broadband in the world?

Phil W

Count yourself lucky

Count yourself lucky that you can get ADSL at all, I know of people who live so far from the exchange with such crappy cabling that they can't get any ADSL.

Maybe you should consider getting 2 phone lines and using a bonded connection to double your speed. There a number of ISPs which provide this.

Yahoo! Mail! offers! HTTPS! amid! account! hijack! spree!

Phil W

Yahoo! are still in business?

I can't beleive it tbh, their services are crap.

I can find no reason to use yahoo over many of the other much better providers.

Astronaut yells FIRE ... from SPAAAACE

Phil W

Re: Open a window,

Open window, stop being able to breath, the fire is no longer your problem.

Drop that can of sweet pop and grab a coffee - for your sanity's sake

Phil W

Re: 10 years and still not depressed

10 Years that should be, not 10 days, Obviously.

If it made you depressed in 10 days I'd definitely of noticed by now!