Loss of Abbey online services
The Abbey online system was down completely from at least Sunday (one poster on moneysavingexpert.com said Saturday) to Monday. Since then online transfers have been down, as have transfers via the ATM. They will move money from an esaver on the phone - if you can get through. I managed today - and the ostensibly helpful guy on the phone moved the money the wrong way so I am going to have to do it all over again tomorrow. They have made no attempt to let customers know what's going on. I am now considering changing my bank account, but not before I've claimed everything I can (any overdraft interest they charge me, loss of interest through my esaver effectively being inoperable, my time and effort etc). The very least they need to do is stick a tenner in everybody's bank account and grovel.
Biting the hand that feeds IT
